Handwashing Reminders not working

I've had this issue for awhile now and hoped that iOS 16 and WatchOS 9 would fix it but I'm still having the same problem. When I first went into the handwashing settings on my watch it asked for my location approval and the options were allow while using, allow once and don't allow. The watch said to make sure it was allow while using with precise location on. That is what I did but then when I am in the watch app on my phone it says that reminders can't be enabled because I have to set location to always allow in location settings. This was not even an option on the watch. When I go into location settings there isn't even a listing for Handwashing to change the location settings. Before the recent update I tried to do the unpair/reset of my watch and that did not fix it. That is why I was waiting for this update and it is still broken.

Apple Watch Series 7, watchOS 9

Posted on Sep 13, 2022 7:17 AM

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3 replies

Sep 15, 2022 5:09 PM in response to StormRaging

StormRaging


No worries. First let's ensure that your home address is added in My Card which is available in the Contacts app on your iPhone. To do so, please open the Contact app > select "My Card" > tap Edit in the upper right corner and add your address.


Then to resolve the issue with location services for Handwashing Reminders, go to Settings > Privacy & Security > Location Services > System Services > Toggle on "Significant Locations." If these steps do not help, we suggest to contact the Health experts at Apple for further assistance through this link here: Apple Support


Kind regards.



Sep 15, 2022 4:31 PM in response to StormRaging

Hello StormRaging,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with receiving handwashing reminders due to the location settings. It look like you can change the setting to Always Allow and that option would be available for you. Have you tried this?


Also, check out the guidance here on Handwashing Reminders to make sure all is set correctly: Set up Handwashing on Apple Watch - Apple Support


"To receive handwashing reminders, you must set a home address in your My Card in the Contacts app on iPhone."


For more help, please reach out to Apple to talk to their Health experts here: Get Support


We hope this helps.


Cheers!


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Handwashing Reminders not working

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