Can't import photos gives me an error message

Follow up on: Sep 23, 2022 2:06 PM in response to bdub8102 here above:

as I can email only 5 photos each time to transfer them to my desktop Mac Pro I found another and hopefully temporarily (until an iOS 16.1 fix) alternative with which you can transfer up to 2Gb in 1 time: use https://wetransfer.com

I am using this service for years for all kind of other documents and it works perfectly.

The only disadvantage is that the file get a WeTransfer file name instead of IMG_1234.jpg by your iPhone. Something like

1399D0A7-B54D-4562-8A78-47D57503110E.jpeg

However, once imported in the Photos app the images will be in regular chronological order.

With regards,

You can go to this page to report the bug :

Product Feedback - Apple

antonin52 wrote:

I read on another thread that the problem would be fixed with the future IOS 16.1 update !

An AppleCare employee confirmed by phone that engineers are working on this error, so don't hesitate to report the bug with your personal settings to help them.

Apple made it so High Sierra is not compatible with iOS 16 anymore.

I tried to import my photos on Catalina and it works but get this Error message on my old MacBook running High Sierra.

the latest iOS fixed the problem. i downloaded the update today, updated my phone, and downloaded pictures using the cable.

iOS 16.1 released today fixes the problem

I just downloaded iOS 16.1 and indeed the problem is finally solved.

Hopefully it will remain this way with future updates 🤞

With regards,

Hi, I had the same problem. After I spent whole afternoon chating with Apple support, they couldn't tell me whats wrong.

So I have had download an ipsw file of iOS 15.7 (you can find it on the web), restored iPhone and downgrade back from iOS 16.0.2.

Everything works fine now.

Try this or wait hopefully for a new update.

Cheers,

Martin

I'm facing exactly the same problem since upgrading to iOS 16 on my iPhone SE 2022.

Can't import photos and video anymore to the Photo app (3.0) op my Mac Pro.

Getting the same error message:

IMG_9160.JPG (IMG_9160.JPG) The operation couldn't be completed. (com.apple.ImageCaptureCore error -9937).

The file name is correct. The same with videos: .mov

So that should not cause the problem.

It's very frustrating as I need many photos and videos for important activities.

The only way I can currently circumvent the error report is by sending the images to my mail account, then download them on my desktop and from there import them in the Photo app.

However this is very time consuming.

I have tried the same as Warren Racz is mentioning:

Have tried with photos taken after changing the "Formats" settings for the Camera app set to either "High Efficiency" or "Most Compatible" and same result. Have tried with the "Transfer to Mac or PC" setting for the Photos app set to either "Automatic" or "Keep Originals" and same result.

getting identical results.

It seems like a bug to me, apparently not picked up and solved yet by Apple.

Did you try downloading photos to your desktop from the SD card and then import to Photos? That is another workaround we used.

We are airdropping the photos and it works fine using MacOS Mojave. No more cables. The latest update did nothing to address this problem.

I also get the "The operation couldn't be completed. (com.apple.ImageCaptureCore error -9937)" error for anything I try to import after upgrading to iOS 16 on an iPhone 13 mini. Using Photos Version 3.0 (3291.13.230) on MacOS 10.13.6. Have tried with photos taken after changing the "Formats" settings for the Camera app set to either "High Efficiency" or "Most Compatible" and same result. Have tried with the "Transfer to Mac or PC" setting for the Photos app set to either "Automatic" or "Keep Originals" and same result.

Hi

Plenty of threads here with the same problem on older versions of MacOS. So far I’ve not seen a solution other than to upgrade. If you can’t upgrade then I’d suggest contacting support directly (top right of this page)

Hopefully Apple will issue a fix in the next IOS

We can still import photos into the photo app via airdrop. No problemo.

Airdrop is not available on older Macs. Mine is a 2011 iMac running High Sierra and no Air Drop capability. I agree. They're forcing me to have to buy a new computer for no reason when the one I have works perfectly fine except for this issue now. I take many pictures as part of my work that I need transferred to my computer. The only way around now is to use a camera with an SD card since that doesn't seem to be a problem yet.

As I said, SD card is not an issue. Problem is that I'm having to use a camera for work unnecessarily when I use my iPhone for taking pictures. That means that I can no longer import to my iMac from my iPhone using a cable. Same issue everyone else here seems to be having since IOS 16.