Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Your iPhone needs to update software to connect to your Mac"

The install fails every time after updating my iPhone 12 Pro Max to iOS 16 and Mac OS to 12.6. Any thoughts? The iPhone seems to connect without difficulty. However, this annoying message pops up EVERY TIME I connect my phone.

iPhone 12 Pro Max

Posted on Sep 13, 2022 3:34 PM

Reply
39 replies
Sort By: 

Oct 1, 2022 11:46 AM in response to stevesol

Xcode should now be available in the Apple App Store. I know it used to be through a developer account, but it seems to be available to anyone now. It's been so long since I installed it that I don't remember how I did the initial install, but I do update it now through the App Store.


One odd thing about Xcode, you need to install and actually run it to get everything installed. It adds files and extensions the first time it's run after an install or update.

Reply

Oct 5, 2022 3:43 PM in response to stevesol

stevesol wrote:

Eureka! I installed Xcode from the Apple App Store and ran it. I plugged in my iPhone and NO ERROR MESSAGE! I didn't really want 12 GB of Xcode on my Mac that I'll never use so I used AppCleaner to delete it. I restarted my computer and STILL NO ERROR MESSAGE!


👍


FYI I already had Xcode installed prior to the onset of this problem. I deleted Xcode and downloaded it again from the App Store. The problem persisted until after launching Xcode which "installed additional components", after which the problem disappeared.


There was no need to restart the Mac.


To delete Xcode just drag its app icon to the Trash in accordance with How to uninstall apps on your Mac - Apple Support. There is no need to use any third party "cleaning" app. Those things often cause trouble.

Reply

Sep 17, 2022 8:29 AM in response to John Galt

Apple is apparently aware of the issue and will hopefully issue an update to Mac OS (will Ventura fix it?). Here is the exact dialogue box. It appears to be a remnant of iTunes software used to communicate with iOS devices. OS 12.6 seems to think that it's a version behind iOS 16.


Reply

Sep 30, 2022 6:28 PM in response to stevesol

I surmise that whatever eventually fixes the problem will be provided by the software update that downloads upon clicking the Install button in your screenshot. In other words, not a macOS or iOS update.


The reason for my suspicion is that the same "Can't install the software" dialog (below) appears on Macs running long outdated operating systems, including Macs that never communicated with that iPhone in the past.


Reply

Sep 18, 2022 4:05 AM in response to John Galt

I spoke to them several times over a couple of hours last week and they were of no help whatsoever. It's definitely a macOS 12.6 issue and doesn't actually stop iPhones being backed up, it's just very annoying. Noticed it first with my 12 Pro running iOS 16 and now it also happens with 14 Pro running iOS 16.0.1

Reply

Oct 1, 2022 9:17 AM in response to stevesol

I ran into this with my iPhone 12 (IOS 16.0.0 and 16.0.2) connecting to my iMac (Monterey 12.6). Most solutions say update iTunes on my computer, but I don't have iTunes any longer in Monterey.


The fix I found after some searching was to update and open XCode. Odd, I know.

Reply

Oct 1, 2022 9:30 AM in response to wshep49

Interesting. I've been using migration assistant to transfer all of my old Macs to each of my new Macs for forever. I know that I had XCode installed at some point in the early OS X days. While there could potentially be hidden remnants somewhere, I can find no traces of it. I can't update and open something I can't see... Apple support had asked me if I had XCode installed, which could clearly be a piece of the puzzle. I told them exactly what I just typed above. Any thoughts about how to install/update XCode? The developer site apparently will not let me, a non-dev, download it. Is that something I should even mess with or wait for an Apple fix? Thoughts?

Reply

Oct 1, 2022 12:42 PM in response to wshep49

Eureka! I installed Xcode from the Apple App Store and ran it. I plugged in my iPhone and NO ERROR MESSAGE! I didn't really want 12 GB of Xcode on my Mac that I'll never use so I used AppCleaner to delete it. I restarted my computer and STILL NO ERROR MESSAGE!


Problem solved!

Reply

Oct 5, 2022 9:48 AM in response to wshep49

Just got off the phone with Apple Support and after gathering log information and send it to them I mentioned the Xcode thing that someone above mentioned (Sorry to lazy to go look through the thread). While they were still on the call and viewing my screen I installed Xcode plugged in the phone and the problem was gone "POOF". I then uninstalled Xcode by using the trashcan method and it still worked. There must be something that is residual left by Xcode fixing the problem.

Reply

Oct 12, 2022 6:26 AM in response to erikbock

Apparently the 16.0.3 update contains several bug fixes and one bug.


I still have Xcode installed because I use it from time to time. I just updated my iPhone 12 mini to 16.0.3. I connected it again to my M1 iMac running Monterey 12.6 and still got no update warning message. For me the fix remains fixed.

Reply

"Your iPhone needs to update software to connect to your Mac"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.