I’ve had a number of major problems with HomeKit over the years. A couple of them have been escalated by Apple support to engineering.
min that time I’ve ended up removing and re-adding the home to my iCloud profile a few times. It’s a total pain and I really resent this being a support recommendation without a viable backup solution provided. Fine, if it fixes the problem that’s great. But it never has so then it’s just a massive waste of time getting everything set up again.
It’s always been set up initially via my Apple ID.
Anyway, that’s some back story.
We have been suffering from this problem for a few weeks. It’s really annoying.
Mostly automations fail to run. Sometimes they do run if they have been just created and are due to run just a few minutes in the future. Sometimes they run at the wrong times.
This is the most puzzling of them all and the most annoying because of waking up our daughter in the middle of the night. Simply unacceptable.
It’s early days but I think I might have found the cause of the problem and therefore the solution.
My wife’s home app had multiple ‘homes’. Presumably a hangover from the previous support requests to remove and re-add the home. Thereby each time creating essentially a new home for other members of the household.
Deleting the other disused ‘homes’ seems to have prompted things to start working better. It’s early days but fingers crossed.
Apple’s unhelpful and time-wasting support policy — I think — might have been the cause of this problem for me.
This comes after yesterday I had a long disagreement with a senior Apple support rep who was insisting I must delete the home and redo it or they wouldn’t continue to assist. The irony.