You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my phone showing unknown parts

Why is my phone showing unknown parts

iPhone 13 Pro Max

Posted on Sep 16, 2022 9:08 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 16, 2022 9:16 PM

  • For iOS 15.2 and later, go to Settings > General > About > PARTS AND SERVICE HISTORY to see which components, if any, have been replaced.


You’ll see "Unknown Part" if the component installed is not a genuine Apple part (or recognized as such by the device)




If the replacement was done using genuine Apple parts and processes, you’ll see "Genuine Apple Part" next to the component.


Replacements not performed by Apple will always appear as “Unknown Part”, but keep in mind that these components are functionally identical to the Original Equipment Manufacturer (OEM) equivalents and won’t perform any differently. Sellers on Back Market put every device they sell through rigorous testing suites to verify like-new condition and functionality. These processes are then validated by our own in-house teams to ensure the best quality devices.


Long story short, if "Unknown Part" appears, the component is likely to have been replaced by a new one that will work as well as an original one. And even if something did go wrong, your device is always under warranty for any defective issue.

1 reply
Question marked as Top-ranking reply

Sep 16, 2022 9:16 PM in response to Unbeatable0_1

  • For iOS 15.2 and later, go to Settings > General > About > PARTS AND SERVICE HISTORY to see which components, if any, have been replaced.


You’ll see "Unknown Part" if the component installed is not a genuine Apple part (or recognized as such by the device)




If the replacement was done using genuine Apple parts and processes, you’ll see "Genuine Apple Part" next to the component.


Replacements not performed by Apple will always appear as “Unknown Part”, but keep in mind that these components are functionally identical to the Original Equipment Manufacturer (OEM) equivalents and won’t perform any differently. Sellers on Back Market put every device they sell through rigorous testing suites to verify like-new condition and functionality. These processes are then validated by our own in-house teams to ensure the best quality devices.


Long story short, if "Unknown Part" appears, the component is likely to have been replaced by a new one that will work as well as an original one. And even if something did go wrong, your device is always under warranty for any defective issue.

Why is my phone showing unknown parts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.