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I am using my apple account balance for buying a new iphone i have enough balance in my apple account but the payment is declining & i am getting error like this -Your payment authorization failed. Please verify your information and try again, or try another payment
i attached the screenshots
iPhone 11 Pro Max, iOS 16
Did you also check, if your payment information is still correct and complete, including the delivery address?
Change, add, or remove Apple ID payment methods - Apple Support
If that does not solve your problem, use this link as a start, to contact the official Apple Support about that, only they can look into your personal settings to find the reason for that:
Sorry, but this is a user to user forum, and only the official Apple Support can look into your personal settings and data, to find the reason for that.
Did you also try to contact the Apple Online Store Support?
If you managed to order an MacBook, using your Apple ID account balance, has the price already been deducted from your balance?
Did you check, if the payment info for your credit card is also complete, including the delivery address?
Since you will be charged for your MacBook Air after it has been delivered, which at this point reduces the amount of money in your Apple Account, your credit card will be charged for the remaining amount for your new iPhone purchase.
The combination Apple Account B balance + Credit Card might cause this issue as well.
Did you already call the Apple Online Store Support? It's in their interest to sell Apple products, so they should be able to help you sort that out.
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You can use up to eight Apple Gift Cards at apple.com or when placing an order over the phone at 1‑800‑MY‑APPLE. You can use up to eight Apple Gift Cards for one transaction when you purchase at an Apple Store. You can use your Apple Gift Card(s) with an Apple Account Balance and Apple Pay or one credit card. Apple Gift Cards cannot be used to purchase another Apple Gift Card.
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copied from: Payment, Financing, Refunds and VAT - Shopping Help - Apple
I guess, that's what is causing the issue. Has your cancelation of the MacBook Air been confirmed by Apple?
Viewing & Changing Orders - Shopping Help - Education - Apple
yes i applied my apple id balance and it’s covered the entire cost for a macbook and i click on place order and it’s done but the amount was not deducted from my apple id balance i got mail that your order is confirmed and we will ship your order and i see that when apple ship the order then they charge the money after the item was shipped and the iphone i am trying to purchase with my apple id balance after check out the payment is declining why apple let me use the apple id balance on macbook i can only but macbook with apple id balance not phone i want purchase a phone with my apple id balance but its not letting me to use the balance i have enough balance and the entire order cost is covered but it’s declining please help.
As you can i have enough balance for buying a iphone 14 pro max this is cost me 1099$ + $79.93 including tax that cost me total = 1175.93$
i have 1199$ in my apple id balance so the entire cost is covered with my balance. So why it’s declining the payment.
I’m also facing same issue right now can’t purchase phone with my apple balance. This ridiculous. It just started, I purchase 14 pro max on setember 3 which was pre order but now I can’t purchase it again with apple balance Apple Messed up
Yes my payment information is correct and updated but it's still declining the payment
I have a question for you - I ordered the MacBook, with my Apple account balance is done and if I ordering iphone, the payment was declining we can’t use the apple account balance for buying a iphone ?
And i tried calling to apple so many times they also don’t help and they don’t fix the issue yet and it’s so frustrating They will just transfer my call to a different- different department and nobody help in the end
It might be, that in this case, your Apple ID balance as to be at least as high as the sum of both purchases, even though Apple will charge you after the delivery.
I'm afraid, only the Apple Online Store Support might be able to give you a final solution for that problem.
I'm having the same issue to! Trying to pay with my balance says "authorization failed," which is the same error I get when trying any of my other 3 credit cards. Nothing seems to be working right now.
Everyone’s facing the same issue that i am getting and nobody is trying to help us and not having the right solution i tried calling apple support and they don’t have the solution for this apple says that you can buy any products from apple store with your apple account balance but this is lie that policy is totally a lie 💯 My money got stuck with apple and i can’t even transfer into my bank and can’t convert into a real cash 💵 and can’t use this money for purchase a iphone
I had ordered the makbook then later i canceled just to see that the purchase is done or not i don't want makbook only i need phone. with that balance and i have enough balance for iphone. but it’s not letting me use that apple account balance on iphone.
yes they canceled and they don’t charge money for it. the MacBook just to determine whether the purchase is done or not. i only getting error while purchasing a iphone with my apple account balance i am confused
Hello bro. apple finally solved that issue. Today I was able to order the phone.😁If your problem is not solved then call apple support .they will check if there is some thing wrong they will file a complaint and after 48 hours the problem will be solved
Apple account balance.
