I am using my apple account balance for buying a new iphone i have enough balance in my apple account but the payment is declining & i am getting error like this -Your payment authorization failed. Please verify your information and try again, or try another payment
i attached the screenshots
iPhone 11 Pro Max, iOS 16
Did you also check, if your payment information is still correct and complete, including the delivery address?
Change, add, or remove Apple ID payment methods - Apple Support
If that does not solve your problem, use this link as a start, to contact the official Apple Support about that, only they can look into your personal settings to find the reason for that:
yes they canceled and they don’t charge money for it. the MacBook just to determine whether the purchase is done or not. i only getting error while purchasing a iphone with my apple account balance i am confused
I’m also facing same issue right now can’t purchase phone with my apple balance. This ridiculous. It just started, I purchase 14 pro max on setember 3 which was pre order but now I can’t purchase it again with apple balance Apple Messed up
same issue. multiple texts, chats, online forums, and phone calls. everything they tell me is wait 24 hours over and over and over again but they aren’t truly doing anything and it’s so frustrating. Excuse my language, but it’s my **** money and they refuse to let me spend it. It’s ridiculous.
I just realized this post if from September but I have the same issue as you. I believe the number is 1-800-MY-APPLE, but don’t waste your breath. Phone support has been of no help. I may call today though and demand it to get done. Being a Karen it always my last thought but this is ridiculous and it’s my money.
Hello Mate, I am facing the same issue as of November 8, 2022. I found you are the only person here who said your issue was finally solved. Can you please share what did you do to solve it? Like others, I have also called multiple times and they just transfer one agent to another and finally, the issue is not solved. One agent told me to wait for an email within 24 hours and then contact again if I do not receive any email. And guess what, I have not received any email. The issue is still unsolved.
Would you please share the process you went through?
I am in this same scenario!! I have $900 in apple balance and I can’t even buy Airpods. This is crazy. I got giftcards that I loaded. It’s like they sold fake giftcards….
im hoping someone has a solve
i am doing one purchase at one time only i can buy macbook with my apple balance but i am unable to buy a iphone with my apple id balance idk why you have a solution for that ?
I am in exactly the same situation as you right now and I am very confused.....
okay thank you the community also don’t help
Sorry, but we are all users here, just like you. And we don't have any access to other users data.
Plus we tried all related troubleshooting.
Thank you sir i appreciate you 🙂
You're welcome 🙂
Sorry I couldn't help more to solve that.
I am having the same issue. Called apple support, they pretty much said go f yourself, we don't see any errors.
Yes they will just transfer the call here to there and it's a waste of time no solution
And what are you trying to purchase?
Apple account balance.
