Error code 9937 after iOS 16 update

Perhaps this is another one of Apple's tricks, making older operating systems obsolete on purpose to force sailes of new computers? I can still import photos from my phone with no trouble, to my Windows machine. (which is my work computer that I do not own so this is not acceptable)

I am having the same problem, and oddly the photos that I am unable to import were taken prior to iOS 16. I have since switched the camera setting to "most compatible" and still the photos will not import to my iMac running High Sierra.

I have the same issue. On my Imac 27 inch, Mid 2011 running High Sierra version 10.13.6 when trying to import from an iphone 13 mini running IOS 16.0 i get the 9937 error. My photos are all JPEGS or PNGs so the issue is not with the HVEC or HEIF formats. The only work around I have found is texting the photos to myself and downloading them from the messages app on my mac. This is very time consuming and not the best solution so hopefully the bug gets fixed. Happens on image capture and the Photos app

I upgraded my iPhone 11 Pro to iOS 16, and am having the "update Network Settings" and Image Capture problems when I connect via USB cable to my Mac running High Sierra. This Mac cannot do AirDrop. I can run pictures through iCloud photo sharing or text them to myself.

But my process had been to use Image Capture to copy them to the Mac for review and culling most of them before importing into Photos. Depending on the day, I may discard 90% of the photos I take. I'd rather not do that culling on my phone.

Image Capture and/or my connection through the USB cable is broken. Switching the compatibility of the images doesn't matter. It feels as though the High Sierra version of Image Capture isn't recognizing the iOS 16 iPhone.

Hi, I had the same problem. After I spent whole afternoon chating with Apple support, they couldn't tell me whats wrong.

So I have had download an ipsw file of iOS 15.7 (you can find it on the web), restored iPhone and downgrade back from iOS 16.0.2.

Everything works fine now.

Try this or wait hopefully for a new update.

Cheers,

Martin

I maked a downgrade to ios 15.7 but I had must re-upgrade to ios 16.0.2 because my Apple Watch, that I also upgraded to Watch OS9, not works with ios 15.7.

The problem is that the Apple watch can't be downgraded to Watch OS8 by myself... you must to go to an Apple center

Finally I tried to import photos in Windows 10 and, incredible..., it works...

Wake up Apple!!!

Another Apple support issue. When will they stop pushing out new updates until they are ready to work for everyone!

I have a old Mac Pro that I love and an iphone 12 same issue running El Capitan.

Apple please correct this issue asap!!

Having same problem with IMAGE CAPTURE - Import error (-9937)

MAC iMac 2011 running OS X El Capitan 10.11.6

Never had a problem with Image Capture before, until recent iPhone update iOS 16.0.2, and now i can't download any images, or video's.

I get same Import error (-9937)

I have sort to try find reason, and solution, but none work, or are recent to this problem.

As always, apple has been quite about it? Any solution to this problem. Not image capture, not photos can transfer photos onto my computers. I tried an older phone - works no problem. It definitely has something to do with ios 16.

I am having the same problem, and oddly the photos that I am unable to

import were taken prior to iOS 16. I have since switched the camera

setting to "most compatible" and still the photos will not import to my

iMac running High Sierra.

hi

I have the same problem. I've noticed that even if I try to import previously imported photos, I get the same error (pictures I already imported one month ago without problem).

I have just update do iOS 16.0.3 and I still have the same problem. So the update does not solve it.

I upgraded my iPhone 11 Pro to iOS 16.1 (20B82). I am now able to use Image Capture with my desktop Mac running High Sierra.

I had been getting error messages and had not been able to transfer photos after upgrading to iOS 16. But now I can use Image Capture again. Yeah.

I hope that others have similar success.

AirDrop does not work for Live Photos: