My account balance is disabled

Re: "My account balance is disabled"

Is it your Apple ID account ... (eg: try signing in online: https://appleid.apple.com)

If your Apple ID is locked or disabled - Apple Support

or just your Apple ID account Balance:

If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

In this case, seems only Apple Support can help.

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Re: "later the order was canceled."

Wondering if your financial institution (eg bank) was also involved in the cancelled transaction.

If so, you may need to check with them, to ensure Apple is allowed to receive your payments again.

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Re: "wasted four hours with them"

Seems many businesses, and companies everywhere, are short-staffed or missing valuable employees

If needed:

There an Apple Support app you can download ...

https://apps.apple.com/us/app/apple-support/id1130498044?l=en

or a "Get Support" link at the bottom of the webpages linked below.

You might try contacting the Billing Support Team:

Subscriptions and Billing - Official Apple Support

or

App Store Support Team:

App Store - Official Apple Support

or

The Apple ID Support Team:

Apple ID - Official Apple Support

or

You might want to try the phone number for your country, or region:

Apple phone numbers around the world

Contact Apple for support and service - Apple Support

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If you wish, you could send feedback to Apple:

Product Feedback - Apple

All the best :-)

Hi, i had this issue before when I did my trade in and received my credit only to find it was disabled for some unknown reason. The chat support people are clueless, you need to call a sales specialist at an Apple Store via phone and get them to submit a unblock request for your balance and within 48 hours it should be fixed.

That is because chat support does not have access to resolve this specific issue as they are PRE-sale support. You need to call an Apple Store Phone sales department agent theyre the only ones who can check if you have purchasing blocked by the system, then they will submit an unblock request to enable your Apple Account balance amount!

The thing now is that I even sent a mail across to Tim Cook, one of the chief executive sales officials called in and told me that I violated one of the terms and condition and for this reason the account will remain locked

since October 7, the account is still locked

Hello. Were you ever able to solve this ??

I have the same situation, I have been from department to department for ages and can't use my apple wallet balance. No idea how to get this resolved

You may need to check with your bank, or card-provider, to ensure Apple is allowed to receive your payments again.