Apple Car play/Bluetooth

iPHONE 14 Pro Max. It is impossible to talk (hardly heard in the interlocutor) using Carplay BMW M8 2021, Skoda SuperB 2018. I've spoken to Apple support and that's the whole story.

1) Contact last week, 3 days after buying the phone (IOS16.01):

Questions about forgetting the phone in settings, bluetooth settings. Phone reset, multimedia system reset. Entire procedures. Did not help.

2) Phone on Sunday from Apple Support (I did not ask for contact IOS 16.02).

Very nice technician.

She has installed a bluetooth profile on the phone.

She did live tests (I was in the car) and confirmed the problem.

She said the technicians are researching and we're waiting.

3)Contact today at my request with Apple support. After passing point 1 with the junior technician, the senior technician P. Marcin joined the conversation.

I said that unfortunately it is not possible to talk on this phone in the car.

I asked to replace the device with a functional one - impossible

Then I asked for a repair - impossible (to be repaired in a few weeks, I asked what to do in these few weeks, the technician does not know. In Poland, it is $ 300 fine and 12 penalty points if you talk hand-held.)

Technician's suggestion: the car is bad. I say the IP12 Pro worked flawlessly, Iphone SE 2020 is still working, Android is working). I say a lot of people with other car brands have this problem too: answer: maybe they are using the same chip. :) Everything bad: apple good.

My proposal, take this phone from me, I will buy 13 pro max: there is no such possibility.

Please return the phone to seller: not possible because MediaMarkt will not accept Apple while it is running.

My suggestion: exchange me for another copy, maybe it will work: the technician answered NO.

I have to wait a few weeks for them to fix. I cannot return to the Authorized Service because: ATTENTION !!! THE PHONE IS FUNCTIONAL !!! (I would still pay for the diagnosis:))

Conclusion:

Apple Support will teach you how to send a text message, but in case of problems, they wash their hands. A phone that costs $ 1,680 in Poland.

They even lack the goodwill to satisfy a customer who is loyal to their products.

Whether you are buying a new one or a used one (maybe even better because the first owner will tire of the service) makes no difference because Apple has no responsibility or goodwill towards its customers. World Championship.

The car is bad?Typical Apple answer, so you have to change your $200,000 car to get the Carplay works? I got the same problem with my iPhone 14 Pro Max in my car but my friends and family who got iPhones 13 and below do not have this issue in my car, also I tried my brother's car with my phone and still have the issue.

It's clearly a software issue!

The radio was replaced in my Wagoneer to fix the issue. Still have the problem! Spent hours on the phone with Apple support - they concluded it was a software issue on the phone and that I’d have to wait. Was so disgusted, I went out and bought a Samsung android figuring that would solve the problem. Sadly, no. I give up. Is the car a lemon? But too many people are having this issue. Would be nice to have a definitive answer.

Thank you. That is what we both have. For some reason or other the 16.0.2 helped with my car which is a 2019 Mercedes. The Apple customer support has not lived up to the high reputation. I spent over an hour on the phone and just like above they tried to blame the car. We’re also having issues with battery life and apps quitting and being a little buggy. This is just not the same Apple experience for us.

Driving 2017 Chevrolet Camaro 2SS. Never had an issue with any of my previous iPhones and ADNROIDS (Galaxy S21 ULTRA), including iPhone 11 PRO MAX. I purchased iPhone 14 PRO MAX and now when I use Bluetooth people on the other side cannot hear me. They tell me the sound is muffled and that the volume of my voice is very low. I am 100% sure this has something to do with iOS 16 + new CarPlay + 14 PRO MAX (specifically).

Apple DO SOMETHING!

Same issue.

iPhone 14 pro max

(CarPlay in VW T-Roc 2020)

Tried to switch off BT, updated iOS to 16.0.2, no way to fix it.

I called Apple Support: they suggested some things to do (as switch off data connection, reset wifi connections,...) as call Siri and pump up the volume while Siri is talking.

Both my iPhone 14 Pro Max and my wife’s 14 Pro Max are having this issue. Tested in multiple cars and was not an issue in those same vehicles with our 13 Pro Max phones. 16.0.1 and 16.0.2 did not resolve the issue.

iPhone 14 Pro Max

iOS 16.0.2

2021 Subaru Outback Touring

BT connection

Same low volume problem with all iOS 16.x versions thus far.

Prior iPhone 13 Pro Max functioned normally, including after updating to iOS 16.0.

Haven’t tried CarPlay, since it only works on Subarus with a wired connection, which is inconvenient.

HELP! I rely on making calls from my car with Apple CarPlay, it is my business! I am losing money! If I buy a brand new iPhone 14 pro and update the software to 16.0.02 I expect it to work!! MICROPHONE is very low. No one can hear me!! FIX IT please!

yes, you are right, there are workarounds, including also just using the speaker phone in the phone.

BUT

I think the complaining is justified and necessary

1- Apple hasn't addressed this yet on their own- so they need to be aware of the problem (indeed I spent 90 minutes on tech support and the person tried to blame everything but the problem)

2- Apple is the most valuable company in the world. And these are expensive products. This is just plain unacceptable.

Well, not *every* car - as some posted in this thread - has a native BT system, and not always the voice issues are *just* with AppleCar.

And in almost all the calls Apple Support gave unuseful and weird ways to potentially fix the problem.

So, IMHO is necessary to keep the discussion "alive".

Yes! When spend that much money on a product, I expect it to work. If it doesn’t, then the manufacturer should replace it or give me my money back. Apple is unwilling to do either. It is unacceptable to put out a product and not stand behind it. Apple’s customer service stinks!

Is there a work around… sure… is CarPlay wireless over Bluetooth for a majority of the users… No. therefore the function doesn’t work. It’s extremely annoying a phone over a thousand dollars doesn’t work when we try to use it. Apple please fix issue asap. Many of us rely on CarPlay working in conjunction with gps… the work around is not a long term or short term solution.

About the same problem for me. iPhone 13pro with the latest update as today on a Fiat 500e. CarPlay no longer connects in wifi. Had had a reset of the car software at the manufacturer garage but still doesn’t work.

I’m deeply disappointed.