Level 1

21 points

Apple Car play/Bluetooth

I just upgraded to the iPhone 14 pro max and ever since everyone complains they can barely hear me on CarPlay as if I’m whispering and on Bluetooth they say it’s louder but sounds like I’m in a wind tunnel and still difficult to hear. I am very disappointed as I had no trouble at all a few days ago on my iPhone 11 Pro Max. It’s obviously an issue with the new phone/iOS but what can I do about it? I already played around with all the settings/volumes I could find.

iPhone 14 Pro Max

Posted on Sep 19, 2022 4:14 PM

Top-ranking reply

adsyl1024k

Level 1

8 points

Posted on Oct 6, 2022 11:54 PM

As far as today and since last Wednesday, this solution seems to work for me. I’ll see if it still does in an hour when I’ll take my car.

go to your car dealer and ask for a factory reset of the entertainment system.

mon your iPhone, forget the car associated in car play and Bluetooth settings.

restart your iPhone.

when factory reset of the car is done, pair again your phone and restart the car.

I also have noticed that if your network connection in 4G 5G is poor or if you are in an underground parking, CarPlay has issues to connect.

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85 replies

sepp1711

Level 1

8 points

Oct 3, 2022 3:48 AM in response to Jlhorowitz36

Same Problem with different cars Audi Q3 and VW Golf 7.

iPhone 14 Pro ios 16.02.

Oct 3, 2022 11:39 PM in response to Jlhorowitz36

I have the same issue with iPhone 14 Pro and BMW 5 series. Worked fine with 12 Pro but issue only with CarPlay, disable and call via iConnect there are no issues. Please resolve Apple!!

Nov 30, 2022 6:57 PM in response to Jlhorowitz36

Mine is a BMW X5 (2018) and same problems too. Definitely the phone. No problems with my 12 pro before I got the 14 pro

Jlhorowitz36 Author

Level 1

21 points

Sep 21, 2022 7:49 AM in response to dawid231

Hopefully Apple will weigh in here soon and hopefully help us figure it out and get word to the people who can help resolve the issue. My car is a 2021 Nissan Rogue so shouldn’t be an issue with my basically brand new car.

Sep 21, 2022 10:08 AM in response to Jlhorowitz36

Hello here from Germany. Have the same problem here (2x iPhone 14 pro max, iOS 16.0.1) with two different cars: Cupra Formentor (Seat Group) and a Ford Focus. Everything was fine before. Very inconvenient!!!

Sep 22, 2022 9:42 AM in response to Jlhorowitz36

I have the same problem in a new Grand Wagoneer. I replaced the phone thinking something was wrong with it. Same problem. The dealership thought it was the car (still in warranty) and just replaced the radio (I can't imagine what that cost), but the problem persists. I can't hear the person I'm calling over the car hands-free system, but they can hear me. I have to go to the iPhone speaker setting and enable the handset to talk and hear. Incredibly frustrating. Dangerous too.

Sep 28, 2022 8:56 PM in response to Jlhorowitz36

Driving 2017 Chevrolet Camaro 2SS. Never had an issue with any of my previous iPhones and ADNROIDS (Galaxy S21 ULTRA), including iPhone 11 PRO MAX. I purchased iPhone 14 PRO MAX and now when I use Bluetooth people on the other side cannot hear me. They tell me the sound is muffled and that the volume of my voice is very low. I am 100% sure this has something to do with iOS 16 + new CarPlay + 14 PRO MAX (specifically).

Apple DO SOMETHING!

jsholdz

Level 1

0 points

Oct 3, 2022 11:41 PM in response to Steve Ruby

HELP! I rely on making calls from my car with Apple CarPlay, it is my business! I am losing money! If I buy a brand new iPhone 14 pro and update the software to 16.0.02 I expect it to work!! MICROPHONE is very low. No one can hear me!! FIX IT please!

frangiri

Level 1

8 points

Oct 4, 2022 9:32 AM in response to Cromier

Well, not *every* car - as some posted in this thread - has a native BT system, and not always the voice issues are *just* with AppleCar.

And in almost all the calls Apple Support gave unuseful and weird ways to potentially fix the problem.

So, IMHO is necessary to keep the discussion "alive".

Jlhorowitz36 Author

Level 1

21 points

Oct 4, 2022 10:11 AM in response to JGL1010

If we don’t tell them they won’t know to fix it and my original post also states when I unplug and use Bluetooth it was still difficult to be heard in other ways(all the background noise).

Also, a couple of conversations unplugged will kill your battery and when I pay what I pay for a phone I want them to know there is an issue and get it fixed. Bluetooth and CarPlay are NOT a new technology and I don’t understand why they would be having issues with it in the first place.

Oct 4, 2022 10:17 AM in response to JGL1010

Yes! When spend that much money on a product, I expect it to work. If it doesn’t, then the manufacturer should replace it or give me my money back. Apple is unwilling to do either. It is unacceptable to put out a product and not stand behind it. Apple’s customer service stinks!

pacopete

Level 1

9 points

Oct 4, 2022 5:17 PM in response to Jlhorowitz36

Is there a work around… sure… is CarPlay wireless over Bluetooth for a majority of the users… No. therefore the function doesn’t work. It’s extremely annoying a phone over a thousand dollars doesn’t work when we try to use it. Apple please fix issue asap. Many of us rely on CarPlay working in conjunction with gps… the work around is not a long term or short term solution.

Oct 5, 2022 1:12 PM in response to Jlhorowitz36

About the same problem for me. iPhone 13pro with the latest update as today on a Fiat 500e. CarPlay no longer connects in wifi. Had had a reset of the car software at the manufacturer garage but still doesn’t work.

I’m deeply disappointed.

Oct 6, 2022 10:54 AM in response to Jlhorowitz36

Hello there, I wrote here in this community on the 21st of September about the issue. Today it's the 6th of october and NOTHING happend. I thought there will be quite fast an update (16.0.3 ???). I cannot use carplay to do phonecalls. That not acceptable anymore! If you don't care, I want my money back! After I spend two hours (in total) with the Apple support and also sent them my logfiles to help them. VERY disapointing.

Jodi333

Level 1

14 points

Oct 6, 2022 4:48 PM in response to easttn

I am having the same problem in my BMW X3. It is so frustrating. Can someone PLEASE tell me how to fix this? Or do I need to return the phone? Crazy to have this occurring when I am in the car, thought I was upgrading my experience!

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Apple Car play/Bluetooth