AirPods Pro 2. Gen imbalance problem

Just adding another affected one here.

Have been going around in circles with support agents.

A expected, off to the ‘genius’ bar i go.

Also, agree with others on here, this seems very much a firmware issue. Yay….

Same for me. I bought my wife and I the pro 2’s about a month ago and we’ve been having these issues along with random disconnects from Bluetooth, whether connected to iPad or iPhone, old or new models. Tried resetting, even swapping AirPods sets among each other. I returned both sets today for refund as we were still within the window. If it’s a hardware problem I don’t want to have to deal with Apple support, and am unsure of how good the fix will be if it’s software/firmware given how long we’ve been waiting already and reading others experiences.

Same problem, this is my 2nd pair. Especially in transparency mode the sound goes from left to right. Left remains louder than right. The noise cancelling also suffers from this. With both modes off the balance is good.

Exact same issues here. I had my whole unit changed on the first day I got it (23rd Oct), and even the 2nd unit also had the exact same issues. Noticed that my wife's pair has no such issues and the serial numbers on her buds start with GW/GX. My 2nd pair was GN/GN.

Within a few days, I returned it as i thought it was a batch issue. After some thought, tried to look for the batch that is close to hers based on the serial number on the box. Found one (GH), bought it and the issue didn't sound as bad as the first 2 pairs (first 2 pairs you could literally hear the singer's voice travel down to the bottom left side!) My 3rd pair the serial numbers of the buds were GX/GN.

Yes, I'm conclusion the sounds seem more balanced on both sides if ANC/Transparency modes were turned off. It was the worse in ANC mode; I had to keep re-inserting and adjusting into my ears, and even tried to equalize my ears for it to sound bearable in ANC mode. If I keep switching between the 3 modes, there's an obvious shift in the sound balance.

I'm thinking is it because I have heavier tinnitus in my right ear that is causing this issue? My wife tried my pair but she feels that both sides seemed balanced. If there's some way to turn off the auto-sound adjustment (or wondering if it's the Adaptive EQ?), I think it'll be perfect

I have this same issue. Changing the settings for Spatial Audio, customized SA, Transparency, etc. has no effect.

Also, when watching streaming video sometimes the audio between the two ear buds loses sync as well and they are unsynced just enough to notice and make it sound like an echo. Restarting the stream usually fixes that, but it happens again not soon after.

Apple is sure taking their time to address this issue. How they can let their flagship earbud stay so broken for so long? Spatial audio is unusable, stereo has balance issues, can’t connect to some devices, sync issues. I hope the next firmware update finally let me enjoy the product.

Is now my 3rd pair, this one has it a little less. And IOS16.1 fixed it slightly. But in transparency mode still the sound goes from left to right, seems like a phase problem. I use tranparancy mode a lot for working at home with music on, or running. Is very disturbing! Noise cancelling same problem, both modes off, the sound is perfect. No issues.

think I have the same issue. The sound on my pair is a little louder on the right with spatial audio is off. Though when spatial audio is on, the soundstage sounds a lot more balance specially the vocals. Idk if this is software or should hardware

Plus while watching videos on twitter, spatial audio is turned off but the head tracking is still working. It only occurs on twitter though. You guys should try it too if you pair have this issue

Just got mine replaced. So far, so good as the issue hasn't happened since. Not to say that it won't, but for now it's good. They swapped both buds, but not the case. Left serial begins GX2J and right begins GN2J (you can tap the case serial number in settings and it will show left, tap again to see right, one last time to return to the case serial).

Swapped them again for new ones (pair number 4) this one has the imbalance problem even worse. Just get seasick with that left to right. It's like having spatial audio half on, not moving your head but still the sound goes back and forth. Also often sticks to 1 side, and gradually goes back again.

On my THIRD pair and all 3 had the same issue. Life’s too short to wait for this to be resolved so I put in a refund/return request. Might consider either going back to Airpod pro 1 which had absolutely no issues or the new Sony buds. I have a feeling this is affecting all pairs but most people (casual users) don’t notice.

Same issue for me.

The sound sort of shifts from left to right and back.

Mine just updated and I think the firmware 5B58 fixed the problems!

I was having an issue where the left bud would get quieter, then return to normal, then sound muffled again, then return to normal and so on. Only fix has been to set Noise Cancelling to off.

I'm facing the same issue, sometimes the sound is stuck like its coming from my left shoulder and I have to close the music app and open again, so it seems a software issue.