iPhone 14 pro max zooming glitch

I think I found the issue, there is a lock camera button in the camera settings that disables the switching between cameras when recording video. I enabled it and tried to zoom in and it did not glitch. Hopefully this is the solution.

I have contacted Apple support and even send video samples and demonstrated the issue remotely to them. Customer service officer Brian assisted me and sent this “issue” to their engineering team.

He got back to me a week later with their engineers reply.

“it is suppose to work like this and there is nothing wrong, so no patches or update will be made on this issue”

and the case is closed.

i can’t say much, but only feel disappointed on this.

Do any of the users experiencing this jump/glitch, which I am experiencing too, happen to have a cover over the back of the camera lenses? The case I bought has a cover for the back camera lenses, I'm wondering if that is somehow throwing something off when the lenses focus? I haven't tried taking it off yet, wanted to ask first. I tried taking a picture of a fly I tied this morning and it came out all grainy and unfocused no matter how I positioned it or zoomed.

Hi, For me the same issue. Especially when recording a video, when zooming gradually from 1 or 2x toom to 3x zoom. The camera switches from lens i suppose, but than my view shifts (what i see on mij screen) So it looks like the whole view moves upwards. And it is annoying because therfore my focus-object of my video changes. It is also noticeable when playing the video.

The strange thing is that when zooming in while taking a 'foto', this 'shifting' doesn't occur.

I have iphone 14 pro. The zoom problem is not when you choose the zoom distance from the list. It is happening when you zoom in/out gradually. A jump in the video will be there and, I think it is because the switch between the cameras.

I tried many solutions and I think this might help. On camera Settings, enable 'macro control'. Then, open your camera, zoom, and object, and then disable the macro option (yellow on the left bottom side). Apparently, that is causing the issue.

Because if it's due to a lens shift, it's a parallax effect, and that can't be fixed.

A great example is close one eye and look at something, then close that eye and open the other. See how the image shifts? That's parallax.

Note that if you had an iPhone 11, part of the difference may be because of the increased magnification of the telephoto lens on newer iPhones (2.5x on the 12 Pro/Max, 3x on the 13 and 14 Pro/Max.)

Finally, if the lighting is poor, you won't see a shift, but rather increasingly bad image quality as the phone uses digital zoom rather than switch to the telephoto lens when lighting conditions aren't bright enough for good results from the optical telephoto lens.

Yes, i notice it too! When I attempt to put my subject close up, you can see the transition of the camera. I dont think it suppose to happen like this. I am unable to share video here. Thus here is a link of the video i recorded while attempting to execute the glitch and posted on FB.

[Link Edited by Moderator]

It's not a problem per se because the Apple app is doing exactly what you are asking it to do.

Once you impose more parameters like only giving you options that don't require a lens change, then third party apps come to the fore.

You can also manually shut off lens switching:

Take macro photos and videos with your iPhone camera - Apple Support

It does somewhat if you tell Camera not to do automatic macro switching:

Take macro photos and videos with your iPhone camera - Apple Support

Sadly, you can't control whether the iPhone uses digital or optical zoom for 3x as light conditions change.

As always, tell Apple you want this capability:

Feedback - Camera - Apple

As described at the link above, automatic switching is enabled each time you open Camera unless you:

1) Enable Macro Control

2) When in Macro Range, tap the Macro symbol to shut lens switching off:

3) Go to Settings > Camera > Preserve Settings and turn on Macro Control

When macro switching is turned off as noted above, you can tell as the phone will no longer switch lenses to focus on something nearer than the minimum focus distance for the wide camera.

Well apparently you can because my iPhone 12 works better with the video than my “new” iPhone 14 does! There is most definitely something wrong with the phone, it is NOT normal

Don't change zoom levels while filming.

Just because you can doesn't make it a good idea.

Are you sure what you’re seeing isn’t the camera focusing? At any rate…no I haven’t noticed an issue on mine. You can take the new one back if you like and if they replace it again open it before you leave the store to avoid any issues.

Ok. Again, I haven’t experienced the issue so I can’t help you with that. You will need to take it back, hope they have another device in stock to replace yours with again if they deem it needs to be replaced…and it would be a good idea to open before leaving and check that it works as you expect.