iPhone 14 Camera is Blurry

My brand new iPhone 14 Pro Max’s camera is blurry whenever attempting to take close up pictures in 3rd party apps like Amazon, Target, Walmart (ie barcode scans). Phone is brand new out the box, updated to latest iOS (16.0.2), and have reinstalled the apps.


Anyone else with this issue?


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Sep 24, 2022 9:03 AM

Reply
Question marked as Best reply

Posted on Jan 7, 2023 12:46 PM

All I can say is I've had iPhones for over 10 years and I've never had the issues with the camera, both native and third-party apps and accessing the camera as I've had now with the new iPhone 14 Pro. Look at the picture attached. I made it this morning using the native camera unfortunately due to the focal distance, the iPhone could not figure out which camera to use and kept switching back-and-forth and ended up with a blurry picture. That is an issue with the iOS that did not exist before this version of the iPhone. I am seriously considering going back to an iPhone 13 as the issues did not exist with that phone.

162 replies

Oct 21, 2022 3:30 PM in response to pechman146

Perhaps true, in which case app writers need to hold the authors of the supposed cross-platform frameworks to the fire.


IMHO developers should be coding directly for iOS to avoid such issues, but that’s just my opinion; more often than not when cross-platform frameworks are used it makes the app feel generic and somewhat unfriendly, but I get the reason why it’s done, but it’s also far from the truth to state that apps are not written in Objective C for iOS as the vast majority actually are.


Regardless, it still needs to be fixed by a third party as if Apple’s apps work, it’s a compatibility issue and isn’t because Apple’s apps are using a “secret” API.

Oct 22, 2022 5:31 AM in response to Erin7079

Just received my 14 pro after having an 11 pro for almost 3 years, same issue. 3rd party apps are horrible but also just the normal camera on the phone, will not focus up close without macro mode which still isn’t that good and I’m hating how it so obviously switches between with different quality as well.

I only updated for more storage so am thinking about going back to an 11 with more gb.

Oct 22, 2022 7:23 AM in response to Chelsvk

That's not a bug, it's by design.


The larger sensor in newer iPhones means that the 1x "wide" lens has a more distant minimum focus distance, which is why the Camera app will automatically switch to using the Ultrawide lens in macro mode to focus closely.


Third party apps can do the same thing but they need to properly use the appropriate APIs to do so.

Oct 24, 2022 11:04 AM in response to JDM76

It looks to be an issue with how the apps are interacting with iOS.


Whether that is an iOS bug or improper coding of the apps or a library they use in common, I couldn't say.


If it's an iOS bug, it will get fixed at some point, but if it's the libraries or apps, only an update from the app vendor will fix it.


I will once again say that some apps do at least function with iPhone 14 models, such as Walmart Pay in the Walmart app.

Oct 28, 2022 5:57 PM in response to JDM76

I was having blurry pictures even with the regular camera app, grainy too. I did have to factory reset it twice, but it seems like it worked. I just called and was asked to take it to a store. I felt the rep over the phone knew what I was talking about and she had to run some diagnostics and immediately set up an appointment. Should I worry?

Nov 5, 2022 3:26 PM in response to stevenbad

This is my third iphone 14 pro. It was exchanged by apple two times already due to blurry videos and shaking USING APPLE’S own camera app (not third party apps. Extremely dissatisfied, since my third iphone that I just got two days ago is having the same issues. I followed all the recommendations the genius bar made (remove 3dr party lens cover/protector), installed as new iphone (don t restore), nothing works. I just tested my friend’s 14 pro max and same issue, my wife’s iphone is doing exactly the same, blurred videos. I think it s time for Apple to acknowledge that some phones have HW camera issues…

Nov 16, 2022 1:54 AM in response to stevenbad

Hello from Germany! I have the same problem and not just with third party apps, but also with Apple‘s Code Scanner. Now it is mid November and nothing has changed - it seems to be a specific 14 pro (and 14 pro max?) problem. While the stock camera app works fine, none of the other apps (none!) switches to the right lens and can’t focus on a QR- or barcode. I talked to senior advisors, however, until now no suggested solution helped.

Nov 16, 2022 4:45 AM in response to abjacobs

Don't hold the bar code close, as the camera physically can't focus on it at short distances.


Hold the code at a distance where the phone can focus sharply on it and most apps will read it right away, even if it looks tiny to you, the software can often read the bar/QR code.


For example, the Scandit app I referred to above had no issues reading a small UPC code on a package of crackers from 10.5"(26.6 cm) away.

Nov 16, 2022 4:57 AM in response to Dogcow-Moof

your "advice" is absurd, I have tried to use the "waitrose" in-store scan app, some item I had to hold as far away as i could to scan.


also, apps that require a cheque to be photographed (banking apps) and apps that scan your credit card require the card/cheque to be placed within a virtual box and they are all blurred so can't be used. Those apps don't allow you to control the focus by moving the device away manually. It's clear that one of the lenses has NO focus at all.


I have replicated the issue using the native camera app and Instagram, but they switch lenses when they realise the item is out of focus

iPhone 14 Camera is Blurry

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.