Touch issue on airpods pro 2nd generation

I just received my airpods pro 2nd gen..i am using an iphone7 (ios 15.7)..only the volume up and down works when listening songs.. i am not able to pick up calls with the air pods,can’t change between the anc and Transparency using the airpods or change to the next song…i have to use my phone for these features.. Is it because am using an iphone 7 and these features works only on iphone 8 and above models?? I can understand if nothing works but atleast the call receiving option should work..🤔

Posted on Sep 24, 2022 12:00 PM

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Oct 7, 2022 12:11 PM in response to swadhin208

Hello,

I have a question since you have the same configuration iPhone 7 (IOS 15.7) and AirPods Pro (2nd Generation). Are you able to see your AirPods Pro (2nd Generation) at Find My and at your devices.


For me I am not able to see AirPod Pro 2 at Find My or at devices, I tried AirPods Pro and it works (Find My) also tried combination of my AirPods Pro (2nd Generation) with an iPhone has (IOS16.2) and it works (Find My). I can not upgrade to 16.2 with iPhone 7 since 15.7 is the latest allowed in iPhone 7.


As it says in technical specifications below, it is compatible with iPhone 7 except Audio Sharing. All other functions should work with iPhone 7.

AirPods Pro (2nd generation) - Technical Specifications


I also opened a case here:


Touch issue on airpods pro 2nd generation - Apple Community



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Touch issue on airpods pro 2nd generation

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