AirPods Pro Gen 2 Incomplete Setup in Find my Devices

Try again and follow the instructions correctly 🍀

Do you have multiple Apple devices? you have to repeat the process on all of them.

Hi there Name001,

Thank you for posting to Apple Support Communities.

We're happy to help.

 Make sure your Apple ID has Two Factor Authentication and iCloud Keychain enabled:

Two-factor authentication for Apple ID

Set up iCloud Keychain

If you're pairing with iPhone, make sure it is updated with iOS 16.0.2 or later: Update iOS on iPhone

If the issue persists, reset your AirPods Pro: How to reset your AirPods and AirPods Pro

If you are still having trouble, contact Apple Support for additional assistance: Contact Apple Support

Take care.

I get the same too. All sets up fine, then after a while the Airpods whilst in the case disappear from the "Find My" app. Go into Bluetooth settings, click on the AirPods Pro 2, select "See in Find My", still nothing, unless I get hold of the case with AirPods and open it by my phone. It then shows in the "Find My" app, but when selecting it can't give a location because setup is incomplete.

I've reset them twice now and got all the suggested settings set. If this carries on I will most probably return them and get a refund.

Hi! Yeah I did that too and the incomplete setup message went away. I keep my AirPods in the little watch pocket in my jeans and so they are pretty much always close to my iPhone. However right now in Find My it says they were last seen two days ago 13 km away (when I used them last). I am wondering, do they only tell their location if one or both earpieces are outside the case? So if you loose or misplace the case with the earpieces inside, the tracking is useless?

I also have this issue- despite repeatedly resetting my airpod pro 2.

Each time it will work fine for a few weeks, but will eventually revert to ‘setup incomplete’ in Find My.

I have both 2fa and keychain activated, so thats not the issue.

This issue is clearly widespread, but apple doesn’t seem to be paying attention.

The solution from October 5th actually worked! I just had to be patient and do it multiple times. If it doesn’t work even with Apple support I will suggest buying news one and getting your so deserved refund.

This remains broken. The ability to Find My AirPods Pro 2 is inoperable. Turning off Find My in the Bluetooth Settings just removes the error because it uses the AirPods themselves as the location beacon. Sounds will play out of the AirPods when pinged (if connected to bluetooth, out of the case) which is almost inaudible.

I would like the case to function as intended and allow me to locate using the U1 Chip. I paid a lot for this produst, as we all do for Apple products, and it's never worked as intended. I have followed all troubleshooting steps including resetting Network Settings which is highly disruptive and inconvenient as it deletes stored WiFI settings.

So I’ve reset my AirPods again just try out of these other methods, and all of them are pretty hit or miss(none of them ended up making the u1 functionality work). Honestly, this should be reported as a bug to Apple, and they should definitely release a firmware update to address this.

Is there an actual way to fix that and get U1 chip functionality to work?

i can’t ping my case, i can’t precisely track it and more

I got rid from missmatched and not finished errors, but U1 chip functions is still unusable

Good afternoon Name001,

It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.

Contact Apple for support and service - Apple Support

Take care.

Have same issue. Any solution?

Just got my AirPods Pro Gen 2 and connected them to my iPhone 12 mini running iOS 16.0.3. Getting the "incomplete setup ..." in Find my.