We buy two AirPods Pro 2 . Before we had 2 Pros Gen1 . Working on all 3 Samsung TVs 2020/2021 . Now the Gen2 will not working on any Samsung TV - Connecting okay - Volume Control Okay - But no Sound - try everything - not working. Just a millsecond sound scratch after connecting then silence .....
can anyone try this - Gen2 to Samsung TV
QAQ95,
I had the exact same problem, “no audio at all from AirPods Pro 2 but a successful connection to TV” and discovered this thread. My TV would show connection to the AirPods, but no sound, despite the headphone volume showing 50% on the TV. For me, a few posts within this thread led me to my resolution after a lot of self trial and error.
Although, I am connecting to a Phillips smart Tv, and not a Samsung model.Hopefully though, as my symptoms were identical to others here, the below summary of actions taken that may help others experiencing the same issue.
1) The first thing I noticed before researching was that when first connecting to the TV the AirPods would connect with the “ - Find my” suffix as part of the device name. I just assumed that was just what was being broadcast by the AirPods Pro 2 to a non Apple device when connecting to them. I think it is a separate transmission broadcast on a different frequency that overshadows the audio connection. Earlier in this thread it is mentioned that turning off the “Find my” setting in the AirPods settings and then reconnecting them to the TV helps. I did this, and yes I able to get the TV connected to the AirPods Pro without the “Find my” suffix.
I did this but still no sound! My TV volume was still showing 50% headphone volume.
2) Further on in this thread it’s mentioned about lowering the volume slider on the TV to zero and back up again to get the sound. So I tried this but still nothing.
3) Then, again mentioned further above in the thread was about the Airpod volume itself via the stem. I tried this by moving up slightly and heard something very low so I thought I’m onto something here! I then tried increasing the volume on the TV via the remote, and although it increased on the slider, it didn’t increase the volume in my ears and still very quiet sound! So I continued with the slider volume on the stem of the AirPod itself. I did it about 4 or 5 times then got to a significantly increased volume. I then had to turn down the TV slider volume as it was too loud!! My TV goes to 60, and I’ve got in on 15, so only 25% volume which is adequate. AirPods volume is at maximum on the stem.
It appears that the Airpod volume defaults to zero when connected to a non Apple device, I assume for safety reasons. It is also independently adjustable from the TV headphone volume itself, i.e. both the AirPods and the TV volume can be adjusted to adjust overall headphone volume (in my case at least with my TV).
It has worked flawlessly for me since, no drops or deterioration, I can pause and restart play with audio fine, I can change sources without issue.
In summary do the following:-
1) Disable “Find my” setting to ensure correct device pairs to TV. Name shown should match name in Airpod settings on iPhone.
2) Ensure TV headphone audio volume is above Zero.
3) Increase the Airpod volume slider on the stem by sliding upwards a few times. Then adjust TV slider to suit.
I would like to say a big thanks to the other contributors on this thread that led me to work out what was going on in my individual case. Without them I would not have solved this! I can now enjoy the football in bed without disturbing my wife!
Hope this helps at least one other person with their issues. Good luck.
SOLUTION - AirPods Pro 2: No Sound with Samsung TV (24/11/2024)
Experiencing static or silence instead of sound when using your AirPods Pro 2 with a Samsung TV? The culprit could be Active Noise Cancellation (ANC) or Adaptive Transparency.
Here’s the fix:
That’s it! Your AirPods should now play audio from the TV perfectly.
Alternative Solutions:
Had same issue! Manually turned up volume on airpod pro 2 physically and that fixed it!
Hey my Samsung authorized guy told me to work my way to advanced menu and put audio in PCM MODE. not auto
and I never had a problem again with AirPods 2 or my beats flex Bluetooth headphones
Same issue for me. Brand new AirPods Pro Gen 2. Model A2618, Version 5A377.
Apparently they worked fine straight out of the box with the previous Firmware version, as soon as you update to 5A377 they stop working. Which means it is an Apple problem and not a Samsung problem.
We have a Samsung Q60 75".
My wife has AirPod Pro Gen1 that connect fine no problems at all.
The crazy thing is my AirPods are named simply 'Geno' but when they are seen and connect to the Samsung TV the TV calls them 'Geno - Find My' without me choosing this or having any way to do anything differently. I have factory reset my TV 3 times and the AirPods about 5 times.
The sound is very crackly and painful and only in one ear. If you change the channel or move the menu around or open Netflix or anything at all you immediately lose all sound.
I have a suspicion that the AirPods are transmitting on 2 channels, one for sound which has high bandwidth for all data it needs, and a low bandwidth for the Find My function to work, to find them and make a siren sound. This would make sense to me as the previous versions didn't have the siren/sound function in Find My. It explains the poor quality sound and the name the TV gives it. I think the TV is connecting therefore to the Find My channel and not seeing the actual audio channel... does that make sense?
I have been trying to find a solution to this issue.. Resetting, reconnecting, nothing seemed to work. I then just thought to try again but this time I turned off the "Find My" in the airpods setting, and it finally worked!! Not sure if this will help anyone else. Doesn't hurt to try though! Good Luck!
Solved. On AirPod Pro 2, go to AirPod stem and slide your finger up few times to increase volume and will be able to hear volume.
Same problem here as with 90%+ of others experiencing this problem.
I purchased my AirPods Pro 2 from an Apple retail store 2 weeks ago and purchased an additional pair for my daughter from a popular online retail store in which Apple have their own store page within. Admittedly I was waiting to test my daughter’s AirPods Pro 2 and they have the same issue, which is no surprise when seeing this thread.
The problem is as has been mentioned many times. Loosing the sound (the audio stream that is) when pausing and then resuming playback of video; it may not happen on the first time you pause, but it will certainly happen soon after in subsequent pauses and resumes. Also when forwarding/rewinding playback of a stream and then resuming normal playback. Also merely watching YouTube videos and refraining from pausing or fast-forwarding/rewinding in an attempt to avoid the bug from occurring becomes utterly futile as the countless YouTube ads will often invoke the glitchy AirPods Pro 2 sound stream loss issue. Changing the source channel, ie. from say one streaming service provider to another, or to the TV’s freeview channels also invokes the issue. There’s literally no escape from the problem.
Admittedly I too had found out that the temporary fix was to change the output source from AirPods Pro 2, to the TV’s Speakers and then back to the AirPods Pro 2 again. However it really is only temporary, for the minute you pause the video to attend to something, or rewind something you’ve missed or want to watch a scheduled reminder of a TV show, then your in trouble again as you have to keep doing the temporary fix again. Worse still if your watching a YouTube video with several ads contained within it, then I dont have to tell you how fatiguing it becomes doing the temporary fix procedure several times during just one video alone.
I must point out that sometimes it’s sound loss and sometimes the sound becomes broken-up and crackly, which then eventually becomes altogether lost.
I had done everything conceivably possible, which included just about everything that has been mentioned so far in it’s entirety - except turning the attached AirPods Pro 2’s volume down to zero on the TV setting and then turning it all the way back up, however this also proved ineffective.
Also as with what many others have reported; I too had no problem of this kind with other AirPod models. My AirPods gen 2 and AirPods gen 3 never lost the audio stream when using with the same TV unit. Even my ancient Bluetooth pendant I own (of many years old) in which you plug-in wired earphones of your choice never has its audio stream lost.
Its a shocking issue to say the least and left further exacerbated in disbelieve that after much time the problem ‘still’ persists.
Bluetooth is a certain wireless TX/RX standard which the AirPods Pro 2 have adopted (Bluetooth v5.3 I believe, unless mistaken) in which latter versions are backward compliant to older versions. However the AirPods Pro 2 don’t appear to be fully nor properly compliant to that standard it has embraced with the existence of this enjoyment-breaking issue.
I posted the problem above yesterday. My AirPod second generation would not connect to my Samsung TV. This morning I unplugged my TV, Blu-ray, Bose speaker, and all other attachments to my TV. I plugged it back in. Both my Apple AirPods, first generation and second generation now work fine. Good luck.
I too have just tried the factory reset and now my AirPods Pro 2nd gen connect to my Toshiba TV. They now show up as “AirPods Pro” on my tv as opposed to “AirPods - Find My” before. I also noticed there has been a firmware update (5B58)since I last tried them with my tv. So not sure if it is the factory reset or the firmware update that has resolved my tv connection issue.
Edit: I missed Cat_Mck’s post oops^^^
bit late to the party but I had this issue and tried adjusting the volume control along one of the airpods and as soon as i turned it up, there was sound. Must have been automatically set to zero.
I’ve encountered this a number of times with my AirPod Pro Gen 2s. I found another solution that works is to pair and connect a different set of Bluetooth earphones (my JBL earbuds). Once they connected and audio was coming through okay, I disconnected them and re-paired and connected my AirPods to the TV and I had sound again.
I hope that might help you.
Cat
Guys I have found the FIX! Connect your AirPods first to your mobile and put it on max volume . Then connect to TV . voila !!! Big shoutout LUKAX3000 On YouTube
LEGEND! the independent AirPods volume control was it for my Samsung TV and AirPods Pro 2
Here's a fix that worked for me after trying everything else. I have a Hisense 70" TV with a Google Chromecast and Apple Airpods Pro Gen 2.
On the Chromecast settings menu (accessed by clicking on the cog in the Chromecast main page), there is a menu item for Bluetooth. I disconnected the Airpods from the TV's Bluetooth and paired them to the Bluetooth of the Chromecast and 'Hey Presto', I instantly had sound on the TV. Under Background below I have detailed how I got to this fix.
I hope this helps someone else.
BACKGROUND
CHOPPY SOUND: After almost a year of choppy sound issues, Apple replaced my Airpods with the most current version with the latest firmware. I'd previously tried every fix online to get rid of the choppy sound but nothing worked. I took them back to the place I purchased them (not Apple direct). They sent them away for testing and came back saying there was nothing wrong with them.
As the warranty was running out, I recorded videos of the Airpods with the choppy sound by holding the Airpods near my phone's microphone. I took them in to an Apple store and told them I had an intermittent sound fault and that I had multiple videos showing the sound quality. They told me they could check for intermittent faults and took them away to do their testing. I waited around 45 minutes for them to do that. The Apple rep came back and told me they'd been able to generate faults with their testing and they replaced both Airpods.
Since getting them two days ago, I have not had a single instance of the awful choppy, squelchy sound that affected my old pair.
NO SOUND ON TV:
First time I paired and connected to my TV they came up as "My Airpods Pro" and worked perfectly. After returning them to the case to recharge, they were connecting to the TV but there was no sound coming out of them other than the initial blip to let me know they were connected.
I tested them with my iPhone and iPad and they worked fine. I turned off Bluetooth on all my devices to make sure nothing else was hijacking the connection but I still couldn't get audio out of the TV. I also noticed that they were now coming up as "My Airpods Pro - Find My" which is how my old ones came up, although there is nowhere in my Airpod settings that I named them like that.
I had them connected to the TV using the TV's Bluetooth menu. I spent hours trying every suggested fix I could find, including making sure my firmware was up to date, setting volume using the Airpods themselves, and attempting to use them with every audio profile the TV has. I also reset both the TV and the Airpods to factory defaults, all to no avail.
I finally decided to check out the Chromecast menu to see if there were any sound settings there that might be affecting the Airpods. I changed everything that might be relevant on that and also reset that to factory settings. Still no sound. I then noticed the Bluetooth menu option under the cog, and decided to connect to that and see what happened. As soon as I did that, I had sound.
I unpaired them completely from the TV and tested the fix by putting them in the case and taking them out and by turning off power to TV and Chromecast. Apart from one instance where I had to go into the Chromecast Bluetooth menu and manually connect them, they are still working perfectly and giving me audio from the TV.
In the Chromecast's Bluetooth menu there is a function to rename my Airpods. I renamed them "My Airpods Pro" but they are still coming up with "Find My" in their name.
Disabling Anynet+ worked for me. Even when I switch apps or pause then play a video it still works. Thank you!
AirPods Pro 2 no Sound with Samsung TV -
