AirPods Pro 2 no Sound with Samsung TV -

We buy two AirPods Pro 2 . Before we had 2 Pros Gen1 . Working on all 3 Samsung TVs 2020/2021 . Now the Gen2 will not working on any Samsung TV - Connecting okay - Volume Control Okay - But no Sound - try everything - not working. Just a millsecond sound scratch after connecting then silence .....


can anyone try this - Gen2 to Samsung TV

QAQ95,

Posted on Sep 25, 2022 7:03 AM

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Posted on Dec 26, 2022 10:34 PM

I just got a pair of AirPods Pro Gen 2 yesterday for my husband’s birthday. We were all excited and tried connecting it to our Samsung Q65AB 55 TV and we got the AirPods connected but no sound. After googling and some trials and errors finally today we got the sound on the AirPods after connecting to the Samsung TV.


What I did was:

  1. Changed the Digital Output Audio Format of my Samsung TV from Auto to PCM. Go to your Samsung TV setting > Sound > Expert Setting > Digital Output Audio Format > change from auto to PCM
  2. Updated my iPhone 14 pro max IOS to 16.2
  3. Lastly connected the fully charged AirPods Pro gen 2 to my iPhone and got the AirPods firmware updated from 5A577 to 5A5B


Yes we got the sound on the TV but it was not perfect, the volume control on the AirPods wasn’t very well as compared to when connected to the iPhone.


You may want to try the above and good luck !!!

144 replies

Nov 23, 2024 9:46 PM in response to tigercompany

SOLUTION - AirPods Pro 2: No Sound with Samsung TV (24/11/2024)


Experiencing static or silence instead of sound when using your AirPods Pro 2 with a Samsung TV? The culprit could be Active Noise Cancellation (ANC) or Adaptive Transparency.


Here’s the fix:


  1. Connect your AirPods Pro 2 to your phone.
  2. Turn off Noise Cancellation and Adaptive Transparency.
  3. Reconnect your AirPods to the TV.


That’s it! Your AirPods should now play audio from the TV perfectly.


Alternative Solutions:


  • Disconnect and connect to TV.
  • Adjust the volume via touch control on the stem of one of your AirPods.
  • Perform factory reset on your AirPods.

Oct 17, 2022 7:46 PM in response to tigercompany

Same issue for me. Brand new AirPods Pro Gen 2. Model A2618, Version 5A377.

Apparently they worked fine straight out of the box with the previous Firmware version, as soon as you update to 5A377 they stop working. Which means it is an Apple problem and not a Samsung problem.


We have a Samsung Q60 75".

My wife has AirPod Pro Gen1 that connect fine no problems at all.


The crazy thing is my AirPods are named simply 'Geno' but when they are seen and connect to the Samsung TV the TV calls them 'Geno - Find My' without me choosing this or having any way to do anything differently. I have factory reset my TV 3 times and the AirPods about 5 times.

The sound is very crackly and painful and only in one ear. If you change the channel or move the menu around or open Netflix or anything at all you immediately lose all sound.


I have a suspicion that the AirPods are transmitting on 2 channels, one for sound which has high bandwidth for all data it needs, and a low bandwidth for the Find My function to work, to find them and make a siren sound. This would make sense to me as the previous versions didn't have the siren/sound function in Find My. It explains the poor quality sound and the name the TV gives it. I think the TV is connecting therefore to the Find My channel and not seeing the actual audio channel... does that make sense?

Nov 26, 2022 9:30 AM in response to tigercompany

I too have just tried the factory reset and now my AirPods Pro 2nd gen connect to my Toshiba TV. They now show up as “AirPods Pro” on my tv as opposed to “AirPods - Find My” before. I also noticed there has been a firmware update (5B58)since I last tried them with my tv. So not sure if it is the factory reset or the firmware update that has resolved my tv connection issue.

Feb 24, 2023 6:34 PM in response to tigercompany

I’ve encountered this a number of times with my AirPod Pro Gen 2s. I found another solution that works is to pair and connect a different set of Bluetooth earphones (my JBL earbuds). Once they connected and audio was coming through okay, I disconnected them and re-paired and connected my AirPods to the TV and I had sound again.


I hope that might help you.


Cat

May 25, 2023 12:59 AM in response to tigercompany

Ok found the solution. Try this. So I have a Samsung S95c TV. I had the sound problem, my AirPod pro gen 2 were working, tried connecting some AirPods as well, even since Arctis headphones. No audio. Best solution. Delete all Bluetooth devices. Power down the connect box. Reconnect, power up tv and pair sound device. This is NOT an Apple issue. This works, totally.

Dec 15, 2023 4:37 PM in response to tigercompany

Here's a fix that worked for me after trying everything else. I have a Hisense 70" TV with a Google Chromecast and Apple Airpods Pro Gen 2.


On the Chromecast settings menu (accessed by clicking on the cog in the Chromecast main page), there is a menu item for Bluetooth. I disconnected the Airpods from the TV's Bluetooth and paired them to the Bluetooth of the Chromecast and 'Hey Presto', I instantly had sound on the TV. Under Background below I have detailed how I got to this fix.


I hope this helps someone else.


BACKGROUND


CHOPPY SOUND: After almost a year of choppy sound issues, Apple replaced my Airpods with the most current version with the latest firmware. I'd previously tried every fix online to get rid of the choppy sound but nothing worked. I took them back to the place I purchased them (not Apple direct). They sent them away for testing and came back saying there was nothing wrong with them.


As the warranty was running out, I recorded videos of the Airpods with the choppy sound by holding the Airpods near my phone's microphone. I took them in to an Apple store and told them I had an intermittent sound fault and that I had multiple videos showing the sound quality. They told me they could check for intermittent faults and took them away to do their testing. I waited around 45 minutes for them to do that. The Apple rep came back and told me they'd been able to generate faults with their testing and they replaced both Airpods.


Since getting them two days ago, I have not had a single instance of the awful choppy, squelchy sound that affected my old pair.


NO SOUND ON TV:


First time I paired and connected to my TV they came up as "My Airpods Pro" and worked perfectly. After returning them to the case to recharge, they were connecting to the TV but there was no sound coming out of them other than the initial blip to let me know they were connected.


I tested them with my iPhone and iPad and they worked fine. I turned off Bluetooth on all my devices to make sure nothing else was hijacking the connection but I still couldn't get audio out of the TV. I also noticed that they were now coming up as "My Airpods Pro - Find My" which is how my old ones came up, although there is nowhere in my Airpod settings that I named them like that.


I had them connected to the TV using the TV's Bluetooth menu. I spent hours trying every suggested fix I could find, including making sure my firmware was up to date, setting volume using the Airpods themselves, and attempting to use them with every audio profile the TV has. I also reset both the TV and the Airpods to factory defaults, all to no avail.


I finally decided to check out the Chromecast menu to see if there were any sound settings there that might be affecting the Airpods. I changed everything that might be relevant on that and also reset that to factory settings. Still no sound. I then noticed the Bluetooth menu option under the cog, and decided to connect to that and see what happened. As soon as I did that, I had sound.


I unpaired them completely from the TV and tested the fix by putting them in the case and taking them out and by turning off power to TV and Chromecast. Apart from one instance where I had to go into the Chromecast Bluetooth menu and manually connect them, they are still working perfectly and giving me audio from the TV.


In the Chromecast's Bluetooth menu there is a function to rename my Airpods. I renamed them "My Airpods Pro" but they are still coming up with "Find My" in their name.

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AirPods Pro 2 no Sound with Samsung TV -

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