We buy two AirPods Pro 2 . Before we had 2 Pros Gen1 . Working on all 3 Samsung TVs 2020/2021 . Now the Gen2 will not working on any Samsung TV - Connecting okay - Volume Control Okay - But no Sound - try everything - not working. Just a millsecond sound scratch after connecting then silence .....
can anyone try this - Gen2 to Samsung TV
QAQ95,
I had the exact same problem, “no audio at all from AirPods Pro 2 but a successful connection to TV” and discovered this thread. My TV would show connection to the AirPods, but no sound, despite the headphone volume showing 50% on the TV. For me, a few posts within this thread led me to my resolution after a lot of self trial and error.
Although, I am connecting to a Phillips smart Tv, and not a Samsung model.Hopefully though, as my symptoms were identical to others here, the below summary of actions taken that may help others experiencing the same issue.
1) The first thing I noticed before researching was that when first connecting to the TV the AirPods would connect with the “ - Find my” suffix as part of the device name. I just assumed that was just what was being broadcast by the AirPods Pro 2 to a non Apple device when connecting to them. I think it is a separate transmission broadcast on a different frequency that overshadows the audio connection. Earlier in this thread it is mentioned that turning off the “Find my” setting in the AirPods settings and then reconnecting them to the TV helps. I did this, and yes I able to get the TV connected to the AirPods Pro without the “Find my” suffix.
I did this but still no sound! My TV volume was still showing 50% headphone volume.
2) Further on in this thread it’s mentioned about lowering the volume slider on the TV to zero and back up again to get the sound. So I tried this but still nothing.
3) Then, again mentioned further above in the thread was about the Airpod volume itself via the stem. I tried this by moving up slightly and heard something very low so I thought I’m onto something here! I then tried increasing the volume on the TV via the remote, and although it increased on the slider, it didn’t increase the volume in my ears and still very quiet sound! So I continued with the slider volume on the stem of the AirPod itself. I did it about 4 or 5 times then got to a significantly increased volume. I then had to turn down the TV slider volume as it was too loud!! My TV goes to 60, and I’ve got in on 15, so only 25% volume which is adequate. AirPods volume is at maximum on the stem.
It appears that the Airpod volume defaults to zero when connected to a non Apple device, I assume for safety reasons. It is also independently adjustable from the TV headphone volume itself, i.e. both the AirPods and the TV volume can be adjusted to adjust overall headphone volume (in my case at least with my TV).
It has worked flawlessly for me since, no drops or deterioration, I can pause and restart play with audio fine, I can change sources without issue.
In summary do the following:-
1) Disable “Find my” setting to ensure correct device pairs to TV. Name shown should match name in Airpod settings on iPhone.
2) Ensure TV headphone audio volume is above Zero.
3) Increase the Airpod volume slider on the stem by sliding upwards a few times. Then adjust TV slider to suit.
I would like to say a big thanks to the other contributors on this thread that led me to work out what was going on in my individual case. Without them I would not have solved this! I can now enjoy the football in bed without disturbing my wife!
Hope this helps at least one other person with their issues. Good luck.
I'm having the same problem. As mentioned in the thread by switching the output audio of the TV (after you paired and connected to the AirPods Pro) it works.
I believe we must wait for the next firmware update.
Like others on this discussion thread, I have had issues with my newly purchased Apple AirPods Pro2 and my Samsung TV. In my case the TV is a Samsung AU8000 Crystal UHD Smart TV (2021). I have the problem that has been reported by others with losing sound when changing a channel on my TV.
I have been in contact with Samsung support on two different occasions for this issue, and I also have confirmed that I am on the latest version for the TV. From the Samsung perspective, it is an Apple issue since I do not have this issue with my Apple AirPods Pro1 with this same TV. My AirPods Pro2 are at Version 5B58.
I have also been in contact with Apple support (I bought the AirPods Pro2 on 11/25/2022) on two different calls. In both cases I was connected with a "senior advisor". On the first call, they recommended I send in my Pro2's to be checked. I did this, and no issue was found. They indicated they could not replicate the issue. I'm sure in their "service center" they are testing with their standard manufacturing procedures. I received the Pro2's back, tried them, and confirmed I still had the same issue.
I called Apple support again on Friday January 6. I was connected with a "Senior Advisor" again. We discussed the problem and that the Pro1's work correctly with my Samsung TV and the Pro2's do not work correctly with this same TV. After 45 minutes on the call, the "Advisor" contacted Apple Engineering on what information is needed to be gathered. The advisor was told that Engineering would not accept a ticket for this and that I needed to contact Samsung. The advisor did not communicate to me that this was a known problem or that Engineering was aware of a similar problem.
I have tried a couple of the work-arounds suggested on this thread. (1) I changed the Digital Output Audio Format of my Samsung TV from Auto to PCM. This had no effect (positive or negative) on the problem. (2) I also disabled the find my function on the AirPods P2, but this had no improvement on the problem.
In case anyone has a discussion with Apple, you can reference my case so that you don't get the run around that this is a new issue and has not been reported.
[Personal Information Edited by Moderator]
When the audio goes out go to the settings in the smart hub hot menu and swap audio to tv speakers let a little volume out then back to Bluetooth and it works for another 30seconds without doing a full disconnect
read comment regarding bluetooth version that might make scene, also guide me if that's true.
Update: it’s craps out when an ad comes up on YouTube or when clicking on a new video, disconnecting and reconnecting fixes it but that’s gunna get annoying
I returned mine and went back to the first gen, which continue to work perfectly.
No I didn’t even try after reading thousands of the same issues. I returned them and am using my generation 3 pods which work seamlessly.
The same is happening on my Toshiba smart tv. AirPods Pro 2 connect to tv and I get about 2 seconds of sound then nothingbut they are still coneected. 1st gen AirPods Pro work perfectly well. Same happens with latest firmware version as well. 1st gen AirPods Pro work perfectly.
My problem is exactly the same. Air Pods Gen 2 Firmware: Vsn 5A374 and Case 51.11.1. I tried hardware reset. No luck. Airpods work with iPhone without issue. Air Pods Gen 1 worked fine with Samsung Smart TV.
Model QN65QN9DAAFXZA
Software T-NKM2AKUC-2101.0 BT-S
I am very frustrated.
Same here, got with apple support then escalated to senior advisor. After several attempts the Senior
advisor reached out to Apple and found that there is no solution at the present time and they are aware of the problem. He suggested That I reach out to Samsung and give them my Apple case number. Not what I wanted to hear but watch gonna do.
This is what’s happening to me. When I pause or skip a form of audio like Netflix, the sound stops. The only way to temporarily fix it is to disconnect and reconnect your AirPods Pro 2nd generation, which is inconvenient. I also have AirPods Pro first generation and they work fine with my Samsung TV.
I should have researched this earlier. I just got my AirPods 2nd Gen today and I am having the same issue. It connects to my Samsung TV, then leads to choppy sound and then the sound goes off while changing app or video on YT. It is really important for me to connect AirPods to the TV. My old AirPods gen 1 didn’t have any issue but my puppy chewed one airpod that’s why I thought to upgrade to Gen 2. Who would have thought a simple Bluetooth connection will be buggy. Now that I searched in Google about the issue, I see the issue is everywhere. So very disappointed.
I was using air pod gen 3 no problem with Samsung tv. Just upgraded to AirPods Pro gen 2 and they work but lose sound if fast forward/rewind/skip and when each episode finishes. Need to go into tv menu where it shows AirPods are still connected, have to disconnect, and reconnect each time. Most frustrating.
The problem here is the AirPods 2 will connect via Bluetooth to the TV but once you start using the TV remote, they will go silent. They will appear to be connected but no more sound. I informed Apple about this multiple times and spoke to super advisors and engineers and they just ignored us. .The best they can come up with is call Sampson which once you tell them there’s no issue with any other Bluetooth devices and your Samsung TV
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I am certain it’s the TV. I have no problem getting the AirPods Pro’s Gen2 to connect with the Samsung TV. If I watch something on cable (using the Xfinity remote to fast forward) the AirPods stay connected just fine. But if I stream anything via the TV itself, if I use the Samsung remote to fast forward, pause, or change apps, the AirPods lose sound. The TV shows that they’re still connected, but there’s no sound until I do one of the following:
Either of these methods work. Both are frustrating and should be unnecessary.
BTW. If I simply watch whatever I’m streaming and never touch the Damsung remote, the AirPods remain connected and working. It’s only when I use the Samsung remote to do anything to alter what’s streaming.
AirPods Pro 2 no Sound with Samsung TV -
