AirPods Pro 2 no Sound with Samsung TV -

I'm having the same problem. As mentioned in the thread by switching the output audio of the TV (after you paired and connected to the AirPods Pro) it works.

I believe we must wait for the next firmware update.

Like others on this discussion thread, I have had issues with my newly purchased Apple AirPods Pro2 and my Samsung TV. In my case the TV is a Samsung AU8000 Crystal UHD Smart TV (2021). I have the problem that has been reported by others with losing sound when changing a channel on my TV.

I have been in contact with Samsung support on two different occasions for this issue, and I also have confirmed that I am on the latest version for the TV. From the Samsung perspective, it is an Apple issue since I do not have this issue with my Apple AirPods Pro1 with this same TV. My AirPods Pro2 are at Version 5B58.

I have also been in contact with Apple support (I bought the AirPods Pro2 on 11/25/2022) on two different calls. In both cases I was connected with a "senior advisor". On the first call, they recommended I send in my Pro2's to be checked. I did this, and no issue was found. They indicated they could not replicate the issue. I'm sure in their "service center" they are testing with their standard manufacturing procedures. I received the Pro2's back, tried them, and confirmed I still had the same issue.

I called Apple support again on Friday January 6. I was connected with a "Senior Advisor" again. We discussed the problem and that the Pro1's work correctly with my Samsung TV and the Pro2's do not work correctly with this same TV. After 45 minutes on the call, the "Advisor" contacted Apple Engineering on what information is needed to be gathered. The advisor was told that Engineering would not accept a ticket for this and that I needed to contact Samsung. The advisor did not communicate to me that this was a known problem or that Engineering was aware of a similar problem.

I have tried a couple of the work-arounds suggested on this thread. (1) I changed the Digital Output Audio Format of my Samsung TV from Auto to PCM. This had no effect (positive or negative) on the problem. (2) I also disabled the find my function on the AirPods P2, but this had no improvement on the problem.

In case anyone has a discussion with Apple, you can reference my case so that you don't get the run around that this is a new issue and has not been reported.

[Personal Information Edited by Moderator]

When the audio goes out go to the settings in the smart hub hot menu and swap audio to tv speakers let a little volume out then back to Bluetooth and it works for another 30seconds without doing a full disconnect

https://us.community.samsung.com/t5/4K-8K-and-Other-TVs/Apple-Airpods-Pro-2-no-sound-with-Samsung-TV/td-p/2803363

read comment regarding bluetooth version that might make scene, also guide me if that's true.

Update: it’s craps out when an ad comes up on YouTube or when clicking on a new video, disconnecting and reconnecting fixes it but that’s gunna get annoying

I returned mine and went back to the first gen, which continue to work perfectly.

No I didn’t even try after reading thousands of the same issues. I returned them and am using my generation 3 pods which work seamlessly.

The same is happening on my Toshiba smart tv. AirPods Pro 2 connect to tv and I get about 2 seconds of sound then nothingbut they are still coneected. 1st gen AirPods Pro work perfectly well. Same happens with latest firmware version as well. 1st gen AirPods Pro work perfectly.

My problem is exactly the same. Air Pods Gen 2 Firmware: Vsn 5A374 and Case 51.11.1. I tried hardware reset. No luck. Airpods work with iPhone without issue. Air Pods Gen 1 worked fine with Samsung Smart TV.

Model QN65QN9DAAFXZA

Software T-NKM2AKUC-2101.0 BT-S

I am very frustrated.

Same here, got with apple support then escalated to senior advisor. After several attempts the Senior

advisor reached out to Apple and found that there is no solution at the present time and they are aware of the problem. He suggested That I reach out to Samsung and give them my Apple case number. Not what I wanted to hear but watch gonna do.

This is what’s happening to me. When I pause or skip a form of audio like Netflix, the sound stops. The only way to temporarily fix it is to disconnect and reconnect your AirPods Pro 2nd generation, which is inconvenient. I also have AirPods Pro first generation and they work fine with my Samsung TV.

I should have researched this earlier. I just got my AirPods 2nd Gen today and I am having the same issue. It connects to my Samsung TV, then leads to choppy sound and then the sound goes off while changing app or video on YT. It is really important for me to connect AirPods to the TV. My old AirPods gen 1 didn’t have any issue but my puppy chewed one airpod that’s why I thought to upgrade to Gen 2. Who would have thought a simple Bluetooth connection will be buggy. Now that I searched in Google about the issue, I see the issue is everywhere. So very disappointed.

I was using air pod gen 3 no problem with Samsung tv. Just upgraded to AirPods Pro gen 2 and they work but lose sound if fast forward/rewind/skip and when each episode finishes. Need to go into tv menu where it shows AirPods are still connected, have to disconnect, and reconnect each time. Most frustrating.

The problem here is the AirPods 2 will connect via Bluetooth to the TV but once you start using the TV remote, they will go silent. They will appear to be connected but no more sound. I informed Apple about this multiple times and spoke to super advisors and engineers and they just ignored us. .The best they can come up with is call Sampson which once you tell them there’s no issue with any other Bluetooth devices and your Samsung TV

[Edited by Moderator]

I am certain it’s the TV. I have no problem getting the AirPods Pro’s Gen2 to connect with the Samsung TV. If I watch something on cable (using the Xfinity remote to fast forward) the AirPods stay connected just fine. But if I stream anything via the TV itself, if I use the Samsung remote to fast forward, pause, or change apps, the AirPods lose sound. The TV shows that they’re still connected, but there’s no sound until I do one of the following:

1. Put the AirPods back in their case, close the case, wait about 20 seconds, open the case, and put the AirPods back in my ears (at which point the TV displays a message asking if I want to reconnect to the AirPods), or
2. On the TV (which still says it’s connected to the AirPods), change the sound output to something else and then change it back to the AirPods.

Either of these methods work. Both are frustrating and should be unnecessary.

BTW. If I simply watch whatever I’m streaming and never touch the Damsung remote, the AirPods remain connected and working. It’s only when I use the Samsung remote to do anything to alter what’s streaming.