You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud contact labels changed with latest iOS 16 upgrade

I have been using Apple contacts syncing with my iPhone & MacBook for past 5 years with no issues. Over that time, when I add a contact, I will give it a label for the Phone#, address, and email. For example, I might list 3 phone numbers for a contact and change the labels to be: mobile, work, work fax. Same concept for email and address. These are standard labels in Apple address book. Occasionally I might create a custom label.


With the iOS 16 upgrade, over half my contacts lost their labels and switched to a generic label like: phone, email, address. Now when I want to go message a person that might have 3 phone numbers, I have no idea which one is the mobile number versus a fax number. I’ve tried manually fixing a few from the MacBook side or iPhone side, but after a day the labels switch back to a generic label again.


Anyone have a clue what this is about?

Posted on Sep 25, 2022 4:20 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2023 7:26 AM

It is Microsoft Outlook!!!! At least from my testing. It all started when I installed "Microsoft Outlook for Mac" on my computer at work so that I could check my Apple Mail. (Didn't want to use cellular data on my iPhone and my work Wi-Fi blocks Apple Mail.) Microsoft Outlook I think is using Microsoft syncing to Apple which screws everything up. Once I uninstalled Outlook on my work Mac contact phone "labels" would not change. I restored my contacts from logging to icloud.com and looked for an old date to restore. It's been not changing any Contact labels since I unassociated Outlook to anything Apple.

85 replies

Mar 23, 2023 5:37 PM in response to Wayanrodrod

We probably need to start realizing Apple products are really not for serious business applications. They do a great job for casual use, with lots of bling. They can obviously not be trusted with critical data.


I just realized I have also been losing EMail addresses. And I'm not talking about just the custom labels. The entire address is gone, for some contacts.


As much as I love the hardware, and have standardized our household with Apple products, I will have to consider switching to an alternative at next opportunity.

Apr 12, 2023 1:55 PM in response to ljpanetta

What the BLOODY HE🏒🏒!!


Now all my contacts with multiple numbers and addresses all say [home].


Every address and phone number is labeled HOME, when there are so many other labels, and possible custom labels. No matter how much I try to label them again like my tens of thousands of contacts were labeled, they revert to HOME.


I am so annoyed and angry how many months this has gone unresolved, with this over priced iphone 13 pro max throwing more pebbles in the windshield that could possibly allow me a pleasant end user experience.


Android works better, gets more frequent fixes, and better customer appreciation.

Apr 12, 2023 2:24 PM in response to tekknokat

Since I in fact subscribe to extra iCloud storage, how do I know if my contacts are backing up there? You know I almost didn’t subscribe to it.


I owned 30+ USB 2Tb - 14Tb - 16 Tb external hard drives for storing documents, music, and movies. I figured why pay for slow wifi web storage when I had my own faster storage set up, but honestly Apple makes accessing your own data on their products so difficult, my notions I would upgrade my Windows desktops to Macs went out the Window, they would insist I get all my storage remotely.


During an illegally sought and executed eviction I lost everything I own, the only thing I recovered was my cat. Data I had control over stolen was inaccessible to me. They got bank statements and account numbers I had to close and transfer, someone attempted to access them. I didn’t encode the data because I feared I would forget all the passwords.


Anyway, I am grateful I didn’t lose what very little is in my icloud, the thieves didn’t take that.

iCloud contact labels changed with latest iOS 16 upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.