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User profile for user: 23BARRY
23BARRY Author
User level: Level 1
4 points

ATV and My5 problem

Since updating Apple TV to ios16 the My5 app not working - can’t select anything but ‘search’ on side menu.

Have reinstalled but still the same

Apple TV HD, tvOS 16

Posted on Sep 26, 2022 6:49 AM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,992 points

Posted on Sep 26, 2022 7:31 AM

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,992 points

Sep 26, 2022 7:31 AM in response to 23BARRY

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.
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ATV and My5 problem

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