iPhone 14 Pro Cellular Connection Issues

Is anyone else having major issues with their cellular service on the iPhone 14/14 Pro series? Ever since switching from my iPhone 13 Pro Max, I've had nothing but constant issues which include:

- Slow data (at times even when right next to a 5G UW tower)

- Frequent cellular service drops - noticing this happen especially when the phone switches on 5G, but even happens when my phone is on Wi-Fi calling (this is to the point where I cannot reliably use texting for SMS)

iPhone 14 Pro Max, iOS 16

Posted on Sep 26, 2022 7:16 AM

Top-ranking reply

GregSavage

Level 1

18 points

Posted on Oct 27, 2022 5:52 AM

Follow up:

I want to detail the solution that Verizon provided in hopes that it helps others.

I explained to the customer service rep. how I had already did all of the basics and informed them that it happens in multiple locations, etc.

Reboot phone, toggle air plane, Wi-Fi and reset the iPhone (without erasing the data) to no effect. They transferred me to a regular technician and that is how it was resolved.

Since I called Verizon on a different phone, we were able to resolve the problem faster.

The technician stated that my 14 Pro Max wasn’t provisioned properly on the Verizon service and that it was a problem on their end. Something to do with an older plan that I’m on.

He reset something on his end and I had to turn off my phone until he told me to turn it back on.

When I turned the phone on, I now had 5Guw (ultra wide-band).

The problems were gone.

hope this helps.

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iPhone 14 Pro Cellular Connection Issues

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