Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Recover Pictures from an iPad

I am assisting someone to get into their iPad after they forgot the screen lock code and other information about their icloud account.


We located the screen code, iCloud account info, etc., but when I power up the iPad, it opens to a Hello screen. When I connect to it in iTunes, an Activation Lock screen is displayed.



I checked if the the photos had been uploaded to iCloud Drive. The photos were not there so that isn't an option.


Is there a way to recover photos on the iPad?



iPad Air 2, iOS 10

Posted on Sep 26, 2022 6:51 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2022 7:46 AM

In resolving a lost/forgotten iPad Passcode, you will have effectively and irretrievably erased all locally stored data. You must now resolve the Activation Lock that will otherwise prevent reuse of the iPad.


Once successfully activated, an existing iCloud or iTunes backup (that may include photos and data not previously saved to iCloud storage) can be restored to the iPad - which may recover data that will otherwise be beyond reach.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


4 replies
Question marked as Top-ranking reply

Sep 27, 2022 7:46 AM in response to QuickSilver56

In resolving a lost/forgotten iPad Passcode, you will have effectively and irretrievably erased all locally stored data. You must now resolve the Activation Lock that will otherwise prevent reuse of the iPad.


Once successfully activated, an existing iCloud or iTunes backup (that may include photos and data not previously saved to iCloud storage) can be restored to the iPad - which may recover data that will otherwise be beyond reach.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


Sep 28, 2022 4:41 AM in response to QuickSilver56

QuickSilver56 wrote:

I would like to log into the iPad but, when I power it on, it launches a Hello screen. It appears to be starting Setup.

I would like to abort the Setup and log into the iPad. Is there a way to accomplish this?


With the iPad showing the initial hello screen, any data/files/photos previously locally saved on the iPad have been irretrievably lost from local storage - and cannot be directly recovered.


You must proceed with setup of the iPad from the “hello” screen using the existing AppleID. During the setup process, if an iCloud backup exists for the iPad, you will have opportunity to restore the backup to the iPad; all data associated with the iCloud backup will be restored to the iPad - and if the iPad backup settings previously included Photos within the iCloud backup, the photos will also be restored.

Recover Pictures from an iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.