Unresponsive top half of screen on iPhone 12
Why won’t my screen work? It’s about 2/3 of my screen from the top down does not respond to touch. No drops or damage to phone
Question marked as
Best reply
If your screen is too sensitive or responds intermittently to touch:
- Restart your iPhone or iPad.
- Make sure that your screen is clean and free of any debris or water.
- Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
- Remove any cases or screen protectors.
If part of your screen doesn't respond, responds intermittently, or responds even when it's not touched, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Call Apple Support at 1-800-APLCARE. 📞
- International Support. 🌐
- Contact Apple Support. 📝
- Live chat using Messages. 💬
Click ▶︎ Check Repair Status. 🔧