Unresponsive top half of screen on iPhone 12
Why won’t my screen work? It’s about 2/3 of my screen from the top down does not respond to touch. No drops or damage to phone
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If your screen is too sensitive or responds intermittently to touch:
- Restart your iPhone or iPad.
- Make sure that your screen is clean and free of any debris or water.
- Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
- Remove any cases or screen protectors.
If part of your screen doesn't respond, responds intermittently, or responds even when it's not touched, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Call Apple Support at 1-800-APLCARE. 📞
- International Support. 🌐
- Contact Apple Support. 📝
- Live chat using Messages. 💬
Click ▶︎ Check Repair Status. 🔧