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Hello
i am unable to open my pdf attachments in my email acct since updated to iOS 16. It says “ loading” then “ This message cannot be displayed because a problem occurred.”
iPhone 12 Pro
Hello
I am using the mail app on iPhone 12 Pro with most recent iOS update 16+. Never had been a problem before update to 16. I get the email but the attatchment/PDF will be “ loading” and then I get the error message “This message cannot be displayed because a problem occurred.”
Hello
I am using the mail app on iPhone 12 Pro with most recent iOS update 16+. Never had been a problem before update to 16. I get the email but the attatchment/PDF will be “ loading” and then I get the error message “This message cannot be displayed because a problem occurred.”
Thank you for your reply.
You might want to try a few things that have proven useful to others.
If the PDF is in any other folder than the Inbox, move it to the Inbox. See if the PDF opens there.
Else:
Delete the eMail, Move the deleted eMail from the Trash / Bin Folder back to the inbox … (seems a bit irregular, yet ... ) the PDF may now open (only works when you view it from the Inbox).
Once open, try share / save the PDF to the Books app where PDF's continue to be viewable.
Hi RedGasMan,
Wondering if you are using the "Mail" app when you try to open pdf attachments.
or whether you have a setting in place linking e-mails to another app.
(ie: is Mail app or another app the default for .pdf's)
or
If you have installed a pdf viewer it may be causing compatibility issues, or also be trying to open the pdfs.
Other third-party (non-Apple) apps eg: ad-blockers, virus checkers and the like ) can cause trouble.
or
could your eMail account app (eg Yahoo, Gmail etc.) need updating to be compatible with iOS 16.
or
sometimes simply re-starting an iPhone (or just an app) will solve a glitch.
The articles below depend upon opening the pdf attachment first, yet do show the correct procedure.
How to: Save PDFs to the Books app on your iPhone, iPad, or iPod touch - Apple Support
and
Apple support has articles online for iOS16
Read PDF documents in Books on iPhone – Apple Support
Download email attachments in Mail on iPhone – Apple Support
If needed:
Try the iPhone Support Team:
(There's a "Get Support" link (and a support app) at the bottom of their webpage)
iPhone - Official Apple Support
All the best :-)
Unable to open pdf attachment from emails on iPhone 12 Pro iOS 16
