iCloud email not working
My iCloud email is not able to send or receive any messages. I’ve tried shutting the phone off, changing the password turning the email on and off and it’s still not working what should
i do?
iPhone 14
User profile for user:
Gena_D
User level:
Community Specialist
Hey there, Yolicenteno,
Thanks for visiting the Apple Support Communities to get help with iCloud Mail. The steps outlined in the Apple Support article If iCloud Mail isn't working - Apple Support directly address a variety of issues sending and receiving your mail. We suggest starting with the steps below, then moving onto the device-specific steps within the article if you still need help:
Things to check first
1. Check the system status of iCloud Mail.
2. Check that you turned on iCloud Mail:
• On your Mac, open the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online.
• On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and check that Mail is turned on.
3. Make sure you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more space available in iCloud.
4. Make sure that you're using the latest version of software on your device.
For additional help after that, you'll want to partner with Apple Support directly. Since they provide iCloud Mail services, they will have access to additional tools and resources to further assist. They're available here: Get Support.
Have a wonderful day.