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In-app Purchase not Received. Payment History says it was "free"

I made a payment to buy coins on my iPhone. My bank debited me but my coins weren't delivered. I wanted to request a refund but my purchase history says it was "Free". I can't even message the app's contact support because they are requesting for the invoice but I didn't get any invoice from apple

Can anyone help me?

iPhone 7, iOS 15

Posted on Oct 1, 2022 3:37 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2022 1:04 PM

Thanks for responding.

Unfortunately, Apple doesn't have contact support for Nigeria.


I have messaged the app; they keep on telling me that I should provide the invoice but Apple didn't send me any. On my payment history page, it says this transaction is "free" but my bank has debited me

3 replies

In-app Purchase not Received. Payment History says it was "free"

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