Pixelated screen using Apple CarPlay

Don’t know if that’s entirely true. Left my transporter T6.1 with latest vw software into dealership. They gave me a 2022 caddy whilst mine was in. Google maps and car play running perfectly well in it. Same phone, different vehicle ….please explain how that is an apple issue? 🤷🏻‍♂️

Hmmmph!🤔 Noticed that if I open carplay and google maps and leave the vehicle parked up that the pink screen / pixelation issue does not arise …even after an hour.

But when I move off - 5 mins later the issue arises same as everyone else.

also, I got the use of a brand new van with same hardware and software update as my own and the problem did not happen.

I think that points towards a hardware issue - not soft/firmware.

I formally reported this today and they escalated the case. I reported it in Spain where I live and I told them there’s a support thread with people.

With my research, I learned that some years ago there was the same issue that got later fixed by an update of the iPhone. We have got to hope for the same I think.

in my opinion, if you could also report this to the support, saying you tried everything in your power, this will be addressed faster. At least that’s what I’m hoping. Before this report it took like 3 calls with them to give up on obvious answers.

I have the issue too. I have contacted Skoda, Apple and Google. Skoda requested more info, so that was positive, I'm hoping they will pick this up properly. Google tried to close the case quickly, which was frankly quite dissapointing.

Based on my limited experience with video codecs, it seems to be an incompatibility there. It seems carplay (google maps) sends data in an incremental format and the car interprets the data differently. This also explains why the problem goes away when you go to another in-car display screen (e.g. home) and go back to carplay. I think somebody already mentioned this before.

Having read this discussion from the beginning, I’m well aware other car makes have this same issue - but it’s very possible that many components and tech. found in a Chevy or any other car could be made on the same production line as those found in a VW or Aston Martin for that matter. Most (if not all) car makers buy in their electronic hardware rather than produce it in house.

My own issue became apparent on the 28th October 2022. My iPhone is running IOS 15.7.1, my wife’s iPhone 8 is running IOS 14.8.1 - the problem arises using either/both these phones.

Using the same phones (with those different IOS versions) they work perfectly well with the CarPlay in our BMW.

When I dropped my van into VW for them to appraise the pink screen issue they gave me the loan of a brand new caddy van for the 2 days. It has the same hardware and was running the same VW software that my van is …. and there was no pink screen issue with that …again using my phone with IOS 15.7.1

It’s my opinion that it could just as easily be a hardware issue - or a software update issue from the supplier of the VW/ VAG/ Chevy/Honda ..whatever manufacturers tech.

…Or it could be Apple related 🤷🏻‍♂️.

But I don’t think everyone should conveniently point the finger at IOS 16 simply because the issue arose in around the same time as it was released when there are a number of variables out there.

I don’t work for apple … I’m looking at the issue objectively.

I do hope it gets sorted soon. Not enjoying apple or vw maps.

Coming from office tonight I have used the Apple native Maps Nav and I haven’t ecountered any issues or pixelation disturb.

In my case the problems appear only using Google Maps (in my opionion the best nav)

I’ve updated it now to the 6.46 versione available on Apple Store.

Tomorrow morning i will try it and will report results.

Keep in touch

G

Same here. iPhone 14 Pro running iOS 16.1.1 using Google Maps in my VW California T6.1. Very annoying!

There was a firmware update for my Discover Media Pro a few days ago, but that didn’t fix the issue. Like the last post here I also just update Google Maps to the latest version - let’s see tomorrow (but I doubt it). Have started to use Apple Maps - actually not too bad, but Google Maps still rules.

Hi family,

I just wanted to update you all about this, because I did went through the customer support escalation, high enough to involve the developers into this.

By phone call (sorry I didn't record it), I got the verbal confirmation that the devs know about the problem very well. The customer support informed me that a software update that fixes it is on the way. I asked about when this would happen: the answer was a bit too much approximate, with a date around Jan 23, but that was it. I hope it happens earlier than that and not later. But ultimately, I just wanted to tell you to keep an eye on the updates and install them because one of those will fix this eventually.

In the meantime, I think I will use my old android to navigate.

I hope I helped a bit.

M.

@MatCoda:

Hello and many thanks for sharing.

I've got a question though - which dev team was it that acknowledged the problem? Was it your car manufacturer's team? Was it Apple CarPlay team? Or was it a team behind a specific application which is affected by the issue?

Thank you,

Best,

Piotr

Ugh. So mad. Seemed to be fixed but manifested itself again tonight. My kryptonite seems to be night mode while on a phone call. Not sure if there was a correlation or not. The phone call seems to be what kills it for me.

How has this not been resolved yet?

Apple needs to do an update that will sync with cars and fix this extremely dangerous road hazard. I have a new Honda CRV 2022 which is pixelating on Carplay when I'm on the highway driving at night and causing me to get into near-accidents because I have to unplug and replug the phone and reselect the map function.

I personally HATE Carplay because it robs me of the ability to navigate in my (google) map on my phone when, let's say, I'm stopped on the road and want to see what's around me in route. The only option is to exit the route so that you get rid of the directions list in order to see the map, but then you can't move the map around along the route to see what's in the area if you want to detour, for example, and you are rushed to re-enter the map instructions again if you need to start driving again. If I want to charge my phone and transmit my music through the car stereo, then I have no option but to use Carplay while driving if I also want GPS.

I thought the whole point of Carplay was to optimize safety and make it completely impossible/unnecessary to touch your phone while you're driving. Well, the current situation requires me to repeatedly engage with my phone while driving in order to fix the pixelated map situation and does so at the most hazardous, unpredictable moments.

The current problem is a death trap and Apple needs to fix it ASAP. Meanwhile, I see people reporting this for months and nothing being done.

I keep saying it …. this could be a vw problem not apple.

Most (though not all) on this discussion are vw /vag owners.

I have no such problems with my bmw CarPlay,

I have automatic updates switched off on both my phone and my wife’s.

I’m running the same IOS Software for the last 12 months (15. Something) … and the only update I’ve had was via VW through the sms in the van.

@Desmoben1

If you've been running iOS 15 for the last year, then I would say your experiences are not too relevant for the discussion. Most of VAG+ problems started with the upgrade to iOS 16. And I also expect majority of people do upgrade their systems in smartphones.

But of course, you could be right, it could be VAG issue (not ready for iOS 16).

My problem is with my new Honda CRV. I agree that I think it is car specific, but (per my dealership) it has to do with Apple not providing compatible updates for different cars. The advancements in technology creates more room for error if those updates are not aligned to sync up with every other piece of technology that it is supposed to. Could not imagine that I would be dealing with such a basic problem with a brand new phone and brand new car.

@Eldar_89

In my opinion, both are possible: Apple releasing a bug or car manufacturers not getting ready for Apple's evolution. While it is almost certain that Apple triggered these issues by their release, it's not necessarily their mistake or bug. Although someone here already contacted them and it seems like they have acknowledged the issue.

Definitely, the next move really belongs to Apple. They should really do their best to quickly classify the problem. Because if it is on the manufacturers side, then the manufacturers will take ages before they act without Apple's prompt. I have a feeling that car manufacturers would like to maintain their software just like they maintain their hardware :D