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I want to make an appointment to the 5th avenue store in Manhattan cannot connect MAC mini to monitors

My work got a MAC mini, and IT is unable to connect to Dell monitors.


Posted on Oct 1, 2022 11:47 AM

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3 replies

Oct 1, 2022 7:51 PM in response to adilia133

adilia133 Said:

"I want to make an appointment to the 5th avenue store in Manhattan cannot connect MAC mini to monitors: My work got a MAC mini, and IT is unable to connect to Dell monitors."

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Genius Bar Appointment:

If you want to perform a Genius Bar Appointment, then go here to schedule it:

  1. Go Here: Genius Bar Reservation and Apple Support Options - Apple
  2. Click: Get hardware help on the bottom
  3. Proceed from there as necessary.

Oct 1, 2022 7:29 PM in response to adilia133

Hi, adilia133, you are not talking to Apple here, and Apple doesn’t reply or post here… occasionally community specialists might post here, but not Apple, Inc. your best bet would be to reach out to Apple support at apple.com/support then their 1-800 number, email or chat… as well, that particular store should have a phone number you can contact them at… however, even though I am a Mac user here, same as you, I can get you started… what year was your Mac mini made? Look on the bottom for a model number that starts with A , then 4 numbers… go to everymac.com and type that into the search function… and it’ll tell you when it was made, if it’s recent, or a later model … this picture from 2018 shows you the most recent ports, eg video out/monitor connection:

and here’s the m1 from 2020

if you have an older Mac mini it might look like this..

here’s a link from Apple that tells you which Mac Mini has what… Identify the ports on your Mac - Apple Support (CA)


if you have a recent Mac mini, it uses USB-C/Thunderbolt 4 for 4 ports, plus 1 hdmi… so if you wanted to connnect a Dell monitor to it, and it didn’t have a usb-c port on it but instead one of these:

Then you’d need an adapter… usb-c/thunderbolt 4 to whichever one you’d see in that display interfaces chart. Bear in mind, too that your Mac mini will support certain frequencies for output/refresh rate , eg, 24 hz, 60 hz, maybe 30 hz… you should have gotten a user guide for it…,check there for that… also, depending on the model of your Mac mini, it may support up to 3-4 monitors… as per this link from Apple: Connect a display to Mac mini - Apple Support (CA)

anyways, I’ve tried to help you, but I’m in Edmonton, Alberta Canada and you’re in NYC… and I’m replying on my iPhone, and doing this all online… so, there is only so much I can do on a Saturday night to solve your problem… so unless IT or you are willing to pay for my emergency return flight to NYC then home again, plus hotels, cab fare and meals… ( that’d be a ‘NO’) then I’m done here for tonight… call ‘em Sunday morning … that’s it ( man, I miss Zabar’s and fresh baked bagels)


john B

I want to make an appointment to the 5th avenue store in Manhattan cannot connect MAC mini to monitors

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