User profile for user: ALHenke
ALHenke Author
User level: Level 1
15 points

NFL + Premium not working on apple tv 4k

I am a subscriber to the $79.99 NFl + Premium plan and it has recently stopped working on my Apple TV 4k. When you try to click on an old game to watch it directs me to a screen to purchase NFL + and Premium. On this screen it acknowledges my current plan is the $79.99 plan but nothing associated with that plan will play. I have tried logging out of the app and logging back in. I have also tried deleting the app and re-installing it and logging in again and even attempted to restore purchase. Also I have given the apple tv 4k multiple power cycles while trying all of this. After resetting my password on the mobile app my account will play all of the content on my phone but it is not working on the apple tv 4k. Can someone help me fix this? Also attached is a screen shot from my 4k apple tv. 



Thanks,


Allen

Apple TV 4K

Posted on Oct 2, 2022 1:09 PM

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User profile for user: Genaro Guerra
Genaro Guerra
User level: Level 1
5 points

Posted on Oct 4, 2022 8:38 PM

  1. Log out of NFL+ on all of your devices. (Apple TV, iPads, iPhones, Macs)
  2. Clear all cookies/cache on Safari on iPhone, Mac, iPad.


3a. Reset NFL+ password on Mac.

4a. Log In to NFL+ with your email & new password to Safari on your Mac.

5a. Use https://nfl.com/activate on Safari on your Mac with generated code for Apple TV Log In.


3b. Reset NFL+ password on iPhone or iPad. (Set Safari setting to Request Desktop Website)

4b. Log In to NFL+ with your email & new password to Safari on your iPhone.

5b. Take a picture of the QR code for Apple TV Log In.


That's it. NFL+ on Safari will activate the device.


Hope this helps!


GG

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NFL + Premium not working on apple tv 4k

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