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my iphone screen is black but phone is on?

how do i get the screen to come back on?


iPhone XR, iOS 14

Posted on Oct 3, 2022 4:51 AM

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Question marked as Best reply

Posted on Oct 3, 2022 4:56 AM

Try a "forced restart" of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If the issue persists, it might be a hardware (battery? screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Best reply

Oct 3, 2022 4:56 AM in response to katetieuli

Try a "forced restart" of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If the issue persists, it might be a hardware (battery? screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

my iphone screen is black but phone is on?

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