Blurry pics on iPhone 14 Pro Max (iOS 16.0.2)

I just got the new phone few days ago (for the better cameras compared to 13 Pro Max), and surprisingly the pics quality is blurry!

If I use the main camera when choosing 'vivid' mode, after the pic is taken , it takes 3-4 more seconds to do the post-processing! You can see the pic changing contrast, light etc in 2-3 times during that time interval of 3-4 seconds. The result at the end is not as good as I had with 13 Pro Max - which did the processing WHILE taking the pics and not after...


If I chose the 'standard' mode, the pics are better than in vivid mode, but still if you zoom just a little the details get lost! If you dont zoom, some areas of the pic seem clear and others blurry!


I did everything I could do from my side, cleaned the lens, updated to 16.0.2 as I mention in the title and I dont know what else to do :/


Any help on this please?

iPhone 14 Pro Max, iOS 16

Posted on Oct 7, 2022 12:37 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 18, 2022 10:31 AM

Having the same issue, called Apple support. They’re apparently aware of the issue and the software team is notified and “working on the issue”. They also said they’re unable to tell me how long the “fix” software release will be, could be 1 months. Could be 6 months…


also offered me a phone swap but my phone passed all hardware issues so swapping the phone won’t really solve the issue.


433 replies

Dec 29, 2022 3:33 PM in response to Gesi22


You can also change the 'Record Cinematic' to 1080p at 60 fps

and you can elect to turn on Apple ProRAW

My Tech basically used her settings on her 14PM and what a beautiful result! She said she does a lot for content and hasn't had an issue since the last update. She did have problems prior as she got her 14PM at release.

the problem with the camera in apps for scanners, barcodes etc is still problematic. 🙏🏻

Jan 4, 2023 1:50 PM in response to Diegocamp79

Thanks for raising awareness but it would be better to bring the Redditors here and also ask them to log it as a bug request to the link we gave in the initial comments.

We and the ppl who really find this a problem would better “argue” with Apple here, rather than waste energy with some “Redditors”. Also, not sure if Apple will check and even consider posts out of their forum…

Jan 6, 2023 12:33 PM in response to Havekk

Well I went in to Apple today and they did the usual tests. All hardware was fine. He said “it could be software related and maybe a future update will sort that “. So the guy could see there was an issue and basically said it’s software related. I have now contacted Apple regarding returning the phone but don’t hold out much hope.


anyone compared the 14 Pro/Pro Max against the likes of Pixel 7 pro or S22 Ultra ?

Jan 9, 2023 6:10 PM in response to Gesi22

Same here. I actually exchanged my first 14pro max because I thought the camera was broken- that’s how bad it is. The replacement 14 pro max is just as bad. Post processing totally changes the photo. The jumpy auto focus lenses switching back and forth all the time is annoying. It will take a good photo in perfect lighting. My 11 Pro Max took better photos overall for sure. Every photo I take with my 14 pro max I have to edit to smooth out the grainy quality. It’s very disappointing for such an expensive phone.

Jan 19, 2023 2:02 PM in response to Gesi22

I understand what you’re saying and I asked them the same thing. They said even if it doesn’t impact every phone, a software update could fix this issue. I don’t know if that’s true or not, just what I was told. :( It can’t be hardware (in my case at least) as my new camera did the exact same thing with the processing problem after the photo looked clear in preview. I’m sorry if I can’t explain it better, I want to hope that an update could fix it (like they told me) because otherwise I’m stuck with a phone that can’t take pictures.

Jan 26, 2023 1:53 AM in response to Gesi22

I’m starting to feel sort of crazy over this. About 99.9% of the time I literally cannot produce a useable photo at ALL due to the processing added after the photo is taken. And yet it’s wildly inconsistent since it changes photos based on its own determinations about lighting, texture, etc. which makes it even more frustrating!

Apple has yet to even acknowledge the issue even with more people reporting it. (I hope everyone is reporting it!!) I don’t know if they will release a fix and I am so desperate I’m considering wasting even more money to buy another phone just so I can take a clear photo 😐

anyone else have any potential workarounds while the camera remains this bad?

Feb 8, 2023 12:59 PM in response to craigy3

I had 12 pro and LOVED it. Never had issues, always got the shot I wanted and was always sharp, clear and natural looking. Could handle me throwing a ball to a dog and both the ball and dog would be clear.

with the 14 pro if a dog even breathes it’s a mess of blur…even though this phone is marketed as being more advanced. 🤨

to be honest I did NOT like the 13 pro camera for how far the focusing distance was (even farther now on the 14 pro) and it was often struggling to focus (even within range) and producing really artificial and odd photos with blur in some areas there shouldn’t have been.

so yes I got amazing pictures the FIRST time on the 12 pro and on the 14 pro I’m lucky if I get one useable, semi-clear picture.

also noticed the 14 pro when I take a picture of a human face or dog face, it can only have one part in semi clear focus. For example, the eyes will be clear but not the mouth. Even though focus box is around the whole face.

so. regret. getting. this. phone.

I thought I’d be getting away from the 13 pro camera but it’s like ten times worse lol

Feb 8, 2023 1:47 PM in response to Gesi22

Like many here, my photos in the low light would be clear only on a small part and the rest would be blurry. Took a photo of my injured leg, but only the knee was in focus and the rest of the leg blurred. The outdoor photos look flat, look 2D rather than 3D, and cant even take a photo of a flower with the whole flower in focus!


Apparently my brother in-law's 14 pro max has crystal clear photos. What does this mean if this problem doesnt apply to all 14 pro max? Does it mean it is not a software issue, otherwise it would apply to all? It would mean its a hardware issue! May be the looking flat part is due to processing issue, thus a software issue. And the blurry photos are actually hardware issues, with lens not being aligned??


Where is Apple support? Why are they getting away with selling such bad product? Shouldnt they recall faulty products?

Feb 9, 2023 9:00 AM in response to craigy3

right? I feel if they give us the control like our older devices had with HDR the majority of our issues would be solved.

this automatic bracketing is messing with everything.

you can not have movement even in the slightest... blur occurs.

I just got done adjusting lighting, using standard, being outside in lovely soft lighting and taking photos of my furbaby and the photos are ok but they're not as good as photos I've taken of her in similar conditions on my iPhone 11.

so frustrating.

I ended up using a small point and shoot camera too. Just so I can have some photos that are more crisp.

Feb 10, 2023 12:01 PM in response to craigy3

posting the original, untouched and two zoomed in shots of the same picture of a client cat this pro phone produced this morning.

plenty of light, NO movement of cat or camera.

unreal.

this will just happen and when it does NOTHING I do can fix it. It’s a blurry mess. I’m well within minimum focus distance, subject and camera were still and preview showed a clear shot. Focus box was around face. Not low light in any way. But was inside. Which apparently the camera can’t handle.

The result is crazy. And because I have to take animal pictures for work, this is a nightmare and I want to cry honestly. Can’t believe I’m stuck with this!!!!

Feb 20, 2023 7:29 AM in response to jmacko143

I’ve been trying all the “fixes” but still it’s the same. This camera stresses me out. I’ve missed 6 months of pictures. I purchased a refurbished XS max and it’s got a great camera. I’m going to make an appointment to let Apple take my 14 Pro Max and send it off for service while they either give me an express replacement or some loaner. I’ve heard both options. I’ve put the XS Max on mint mobile and I will just forward my number. I don’t want to upgrade from the 14.6 iOS it came with the XS max because the only option it gives is 16 iOS. The camera hardware is completely different, but I don’t want to risk it. As long as Apple still takes my phone for service as planned in my file from my last visit. If it is fixed great. If not I’ll either sell it or leave it in a drawer until it’s paid off to trade.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Blurry pics on iPhone 14 Pro Max (iOS 16.0.2)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.