Mail signatures keep disappearing

Hello! I've bought a MacBook Pro 14" M1 this week. Something odd is happening. My customized signatures in Mail never synced, as they usually did when setting up new Macs. Then I've tried creating new signatures, but they always disappear when I quit and restart the app. I've also tried turning Mail sync in iCloud on and off, but it didn't work. Has someone experienced the same problem?

MacBook Pro 14″, macOS 12.6

Posted on Oct 7, 2022 2:10 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2022 5:46 AM

Hello morceg@o,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get signatures in the Mail app to work as expected. To help isolate this, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



How to use safe mode on your Mac - Apple Support

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode - Apple Support



Cheers!


4 replies
Question marked as Top-ranking reply

Oct 9, 2022 5:46 AM in response to morceg@o

Hello morceg@o,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get signatures in the Mail app to work as expected. To help isolate this, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



How to use safe mode on your Mac - Apple Support

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode - Apple Support



Cheers!


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Mail signatures keep disappearing

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