Hi team, twice over the past few weeks the signatures I've saved on Mail have disappeared. The problem has happened since I updated to Ventura 13.0.1. I have a MacBook Air M1. Can someone help please?
MacBook Air 13″, macOS 13.0
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
Same goes for me. The signatures just vanish. I create new ones and 20 or so minutes later they disappear.
Ventura is a TRAIN WRECK. Nothing but problems with this release. It will not print wirelessly, sluggish keyboard input, unresponsive cursor clicks and more!
Hi Old Toad, thank you for your help. No I don't have any of those apps downloaded or running. What is the problem that a reboot in safe mode will fix it, can you tell me please? I recently did a factory re-set because I was having difficulty downloading Ventura. The re-set cleaned the hard drive up and I was able to download it ok. This problem has started since then.
This is what a Same Mode boot does:
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
3rd party apps could interfere with normal performance or a system cache file could be damaged. It's on of the "first responder" fixes we try.
Thank you. I'll try that and get back to you. I'm guessing it won't restore the lost signatures. So I'll re-create them and see if they disappear again. Each time I've re-created the signatures they stay for a week or so. The only 3rd party app I'm running is f.lux but I've run that for years. I have extensions on my browsers too. Otherwise can't think of anything that would interfere with the OS.
Hi Old Toad, well I tried all you suggested, and my signatures have been available when composing and replying to emails ever since ... until today. I re-started my MacBook Air and the signatures have disappeared again. Any suggestions about what to do next? Please?
Hi imageminister, after two online chats, the issue was referred to the technicians. The first one I spoke to referred me to a senior technician. He did some extensive research to find out that there were two other known cases and that one of them had discovered a work-around. The work-around was to go to system preferences, click on your Apple ID, select iCloud, then select iCloud drive, then options. Scroll down and unclick Mail. Then back out. I think I did a restart then. Problem fixed. The senior tech said he would be passing this on to the engineers who will fix the problem in the next OS update. Hope this helps!
It might be time to make an appointment with the nearest Apple Genius Bar or Apple Authorized Service Provider to have them attack the problem.
Try another Safe Mode boot.
Ok. Thank you.
Sadly the signatures disappeared again after starting in safe mode. I did first aid on disc utility while I was there.
Will do. Thanks for your help.
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?
Have you tried any of the suggested fixes posted earlier in this topic?
Signatures disappear on mail
