Icloud email shows preview, but not in message

Hi jonfromkiel,

Thank you for participating in the Apple Support Communities. If you are seeing a preview of the email and it is not showing in your email, here are a few things to try to see if it helps:

1. Restart your device to see if the issue persists.
2. Confirm that the software is up to date to rule out the old software.
3. Check out the tips here on managing your email: Check your email in Mail on iPhone - Apple Support
4. If the preview is not in the email, check to see if that part of the message is in the email thread.
5. If the issue persists, reach out to Apple Support here: Contact - Official Apple Support

Have a great day.

If you have a computer to use, then try logging into Apple iCloud email with the computer and see if the email messages appear the same.

That may help define if the issue is with iPhone or iCloud email.

You can try calling Apple Technical Support over the phone at 1-800-MY-APPLE or try using the Apple Support App you can download from Apple App Store. This will allow you to chat with someone online to help you get this issue resolved.