Enter the password of the email "XXX" freezes
Hi everyone,
I am working in a university using Microsoft exchange as mail server.
Microsoft exchange requires periodically to verify the university email account (Image 1). Most of the times, I am verifying the email account, and then everything goes back to normal. Of note we also using the Microsoft Authenticator app on the iPhone.
My problem is that every 5-6 months my university email account, when it prompts the window to enter my password, on the step of entering the password it freezes (Image 2). That is, I am entering the correct password, and then there is an indefinite grey screen in the window, staying there for ever (Image 3).
Image 1:
Image 2:
Image 3:
I have contacted the ICT, when it first came up the problem 5-6 months ago, they did not quite know what to do except to say, delete and add again your account (which it works), or use Microsoft Outlook (:-), forget it guys). I do not want to keep deleting my email account every 5 months. Of note that iPhone and iPad are working fine with all email accounts that I have, business and personal.
I tried to delete Exchange entries on the keychain access, but without luck.
I am using only Mac Mail.
Any help on how to solve it would be very appreciated.
Thanks.
