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Mail App unable to verify username or password hotmail - deleted account

My Mail app on my MacBook Air won't let me log into my Hotmail account. I tried all of the solutions on the forum, even deleting the account from "Internet Accounts" and trying to re-configure it... but now I can't even add it again! The same error pops up. Any other suggestions?

MacBook Air

Posted on Oct 12, 2022 3:17 PM

Reply
1 reply

Oct 13, 2022 2:55 PM in response to ximenagonzalezm

Hello ximenagonzalezm,


Thank you for reaching out in Apple Support Communities. There are additional steps that may help you to access your email account with Hotmail. Let's follow these steps:


If Mail on your Mac can’t connect to your email account
If you entered the correct password for your email account in the password dialog in the Mail app  on your Mac, but Mail indicates it can’t connect to your email account, your email account provider may be rejecting the password. See the Apple Support article If Mail on your Mac keeps asking for your password.

If Mail on your Mac keeps asking for your password
Mail might say that it can't connect to your email account, and repeatedly ask you to enter the password for it.

If your Mac is connected to the Internet but suddenly starts asking for your password, you should generally try again later, and if necessary work with your email provider to resolve. If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail.

Why is Mail asking for your password?
Mail asks for your password when it is connecting to your email provider, but can't connect to your email account because your email provider isn't accepting your email password.

Your email provider may reject your password for several reasons, including:

- You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on your Mac.

- Your email provider needs you to update or reset your password for security reasons. For example, if you're using Google’s two-step verification, your Gmail account in Mail requires the appropriate app-specific password.

- Your email provider deactivated or suspended your account. Contact your email provider for help.
 

Test using webmail
Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive email.

Because the password that you use with Mail is usually the same password that you use with webmail, try signing in to webmail with that password. If it doesn't work there either, your password is probably incorrect. Your email provider can help you verify your email settings and make sure that you're using the correct password for the Mail app.

These steps are outlined here and may help you to access your emails with Hotmail in the Mail app: If Mail on your Mac keeps asking for your password - Apple Support


Kind regards.

Mail App unable to verify username or password hotmail - deleted account

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