Any fix for Xfinity Stream not working on Safari 16 and MacOS 12.6?

I have isolated it to the following (having exhausted all browsers, settings, cables +). It works perfectly on my new macbook air m2, BUT when I add an extended monitor, that's when audio only, no video is experienced. I'm using the J5 Create docking station with HDMI ports.

MacOS 12.0 and above has a glitch in the way it caches websites. This is due to the newish "Continuity" features built into MacOS. The OS sees your other AirPlay devices (for example, iPad) and considers them as a second display or secondary audio output. With many streaming sites, multi-display, and multiple sound outputs are not allowed. So in the instance of Xfinity/Stream.com the site can't determine if there is a second display connected or not. Easiest fix that won't change your system settings or workflow is to delete the website data connected to Xfinity prior to trying to 'Watch TV Online' with a web browser. Deleting this data will force the site to reload and ask you to login again. Log-in and it should stream fine. (Until you connect to a second display or AirPlay device again.) A more permanent fix, If you don't use the continuity stuff, is to turn those options off in Settings>Displays>Advanced>Link to Mac or iPad.

I suspect the "automatically reconnect to any nearby Mac or iPad" setting is the cause of this issue.

I fixed my issue with Xfinity stream. I deleted the app from my iPad. Cleared cache/web history from Safari. Turn off the iPad, then back on and reinstalled the app. At sign-in, the correct sign-in website was shown, and I logged in without further issues.

update: I was able to get it to work using firefox as the browser and instead of trying to login on the main page I clicked on a show and then logged in from that window. For some reason it logs in and connects that way but not if Ivtry to login from the start page. 🤷🏻‍♀️

Omar - Can you please reread the question and provide a solution? We are not having "app" problems. We are having problems streaming using our browsers on Mac. I have tried Safari AND Chrome and still no luck.

Hello bzakowski,

Thank you for reaching out to Apple Support Communities.

"If an app on your iPhone or iPad doesn't work as expected, try this.

1.Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2.Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3.Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4.Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

More details can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If the issue persists, can you provide a few more details? What is your exact iPadOS version?

Cheers!

Same issue --- on two different macbook air computers. Successfully streamed on these, prior to Monterey.

I'm using CHROME & Monterey 12.6.1 --and audio plays, but no video. Same issue with Safari.

There is an incompatibility issue nobody seems to want to acknowledge, or address.

I downloaded Firefox on my Macbook Air M1 and the Xfinity Stream link didn't work for me. I tried loading it from a TV show link by Googling a random tv show (ie "Xfinity Stream Atlanta") and it still wouldn't load.

yeah it worked and then the next day it didn’t (couldn’t get past the black screen no matter how i tried to link in). Haven’t tried today. I’m with Boxer6630 that xfinity/comcast hasn’t signed cert w/Safari.

I tried again yesterday and this worked. On Safari, I went to Xfinity.com, to the home page. On the top bar, next to the cart there is a button with a user face, after pressing it, it shows a menu of items. At the bottom there is a choice of "Watch TV Online." After selecting that, the stream activated. You can log in to your account there.

I was finally able to access Xfinity stream from my Chrome browser on my 2020 Macbook Air M1. I went to site settings, privacy and security, cookies and other site data, and turned on "Clear cookies and site data when you close all windows." This is the only solution that has worked for now.

[Link Edited by Moderator]

Try signing into the xfinity website first. Then click on "TV and Streaming" at the top of the screen. Find "Never miss a moment of your favorite shows and movies Watch online" towards the bottom of the screen and click on it. Finally, click on "Watch online" next to Download the app.

Try clicking the lock icon next to the xfinity.com/stream web address and then click on site setting and clear your usage data. Then refresh the page again and see if it lets you re log-in. This worked for my imac.

I was having similar issues logging in to the Xfinity site as well as using Xfinity apps such as Xfinity and Xfinity Stream. Also, apps such as Max that authenticate using my Xfinity provider login would simply hang at the oauth step. Tried everything and then finally rebooted my Cable modem and now I can login to my Xfinity apps and the website.

How do you "delete the website data connected to Xfinity prior to trying to "Watch TV Online???" I cannot watch it on my mac desktop on Safari, Firefox or Chrome. None of them work and nothing works. This is not an app. This is just watching online which I was once able to do. Then inexplicably it stopped working no matter what browser I used. Apple blames Xfinity. Xfinity blames Apple. If it doesn't work and it's not going to work, just tell people.