Crash bug/Sign in not working on android

After the recent 4.0.0 update for the android Apple music client, I encountered an issue where instead of playing the song I had selected, it would play the next song. When I attempted to go back to the song I wanted, or skipped through too much of a song, the app would crash.


So, I decided to uninstall and reinstall the app to see if that would fix the problem. However, when I try to sign in now, nothing happens. I put in my correct email and password, and push the sign in button, but it just puts me back to the subscription plan screen. No error message, nothing. I have seen that other users on here have had similar problems, and have tried the solutions given, such as clearing the cache, force stopping the app, and restarting my device. None of these have worked. If it helps, my device is a Samsung Galaxy J7 running android 6.0.1, which according to the Apple music info on the play store, exceeds the minimum requirements for the app.


I have absolutely no idea what to do here, so any help will be greatly appreciated.

Posted on Oct 16, 2022 3:52 PM

Reply
1 reply

Oct 18, 2022 11:02 AM in response to JerryIsBored

Hello JerryIsBored,


If you were having issues with the Apple Music app crashing on your Android device, then reinstalling it would be a good troubleshooting step to try. Now that you're stuck here unable to sign in, it would be best to make sure that you are not using any VPNs or security software on the Android.


If you are using these types of software, we'd recommend first disabling them and restarting the device (If needed, remove the software from the Android and test the issue further after restarting.). VPNs and security software can cause issues connecting to Apple's servers.


In case that doesn't help, then it would be best to partner with Apple Support

They'll need to take it from here.


Wishing you well, take care.

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Crash bug/Sign in not working on android

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