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niels182 Author

Level 1

4 points

Movie download in TV app stops with error -12938 as 23% continously

Hi,

I try to download a movie and continuously run into the same error over and over again for that one movie (Fast & Furious 8). Other movies worked fine, only that one keeps failing. I tried:

Over multiple days
After restart of Mac (MacBookPro18,1 latest version+updates 12.6)
Manually deleting the folder where the temporary download file is stored (incl. plist file)

It's always the same problem and always failing with error code -12938 and at 23% progress. Resuming the download does not help and as mentioned restarting it from scratch by clearing the temp files in '/Movies/TV/Media/Downloads-TV' also not.

Please fix.

MacBook Pro 16″, macOS 12.6

Posted on Oct 23, 2022 2:17 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,118 points

Posted on Oct 24, 2022 2:35 AM

For persistent issues with iTunes Store purchases, contact the iTunes Store staff.

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Movie download in TV app stops with error -12938 as 23% continously

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