Why won’t my AirPods locate on find my iPhone

Whenever I go on to find my iPhone to locate my AirPods it says “AirPods setup incomplete”

iPhone 13 Pro Max, iOS 16

Posted on Oct 23, 2022 10:24 PM

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Question marked as Top-ranking reply

Posted on Oct 25, 2022 11:31 AM

Hello larrinisha,


Thanks for reaching out to Apple Support Communities. We see you have some questions about locating your AirPods, and we'd like to help. Do you still have your AirPods near you, and are trying to set it up? If so, the following link was mentioned din the article you came from: If your AirPods won't connect - Apple Support


1) Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2) Put both AirPods in the charging case and make sure that both AirPods are charging.
3) To make sure that Bluetooth is on, go to Settings > Bluetooth.
4) If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5) Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
AirPods charging cases

6) Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7) Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8) Test your AirPods. If you still can't connect, reset your AirPods.

If you still have issues, please contact Apple Support: Contact - Official Apple Support


If you are trying to locate your AirPods, and are seeing this, you would not be able to locate them.


Regards.

1 reply
Question marked as Top-ranking reply

Oct 25, 2022 11:31 AM in response to larrinisha

Hello larrinisha,


Thanks for reaching out to Apple Support Communities. We see you have some questions about locating your AirPods, and we'd like to help. Do you still have your AirPods near you, and are trying to set it up? If so, the following link was mentioned din the article you came from: If your AirPods won't connect - Apple Support


1) Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2) Put both AirPods in the charging case and make sure that both AirPods are charging.
3) To make sure that Bluetooth is on, go to Settings > Bluetooth.
4) If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5) Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
AirPods charging cases

6) Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7) Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8) Test your AirPods. If you still can't connect, reset your AirPods.

If you still have issues, please contact Apple Support: Contact - Official Apple Support


If you are trying to locate your AirPods, and are seeing this, you would not be able to locate them.


Regards.

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Why won’t my AirPods locate on find my iPhone

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