AirPods Pro 2 case tracking not working.

Hi Chris,

I kind of have the same problem. I have a Iphone 13 pro max.

My phone is fully up to date, with all the latest software updates.

I just got the airpods pro2.

But no matter how many times i have tried to rest my airpods. Or even turn my phone on and off.

I am unable to find the case in the find my devices app. it shows me the airpods but not the case.

Is there anything I can do?

Nothing online seems to talk about the case not showing up as if its a given and no one els has this issue.

Don't know if this will help others but apple support helped me get mine going again.

This is what we did:

Went into settings > bluetooth > airpods pro and clicked the info button. Then "forget this device"

Went to setting > my name (at top) > Find my > Find my iphone > then turned off "find my iphone".

Waited one minute. Turned "find my iphone back on".

Grabbed the air pods case, opened it and held the button on the back for 10 or so seconds to enter pairing mode, and then followed to instructions on the screen to confirm pairing and then it worked.

Again, my problem might be different from others; but this seemed to work for me.

I've got the same exact problem and it's been going on for 5+ months now. So disappointed at Apple for not resolving this issue considering that precision tracking is one of the selling points for the AirPods Pro 2nd Generation

I have 16.1 installed. My phone said it couldn't connect to my airpods for a week. I tried from my iMac too. Same thing, but iMac told me a day earlier and 20 miles difference in location for 'last location'

I tried playing a sound, locating, etc. Nothing worked. Neither my iMac or my iPhone could connect to the airpods. I finally found them in the bottom of my purse. I thought they must be dead, but they weren't, the airPods were at 100% and the case at 93% charge. Once I opened the case, my iPhone could connect and play a sound etc.

This is completely worthless. How can I open the **** case if I don't know where they are?

There must be some fix for this? I've tried the privacy setting 'while using' suggestion. My airpods will not connect to my iPhone unless the case is open. I have my iPhone sitting next to my closed airPods case that are plugged into my iMac right now they are all within 6" of each other and I'm attempting to play a sound and am getting the following notification:

Attempting to Connect...

Find My will keep searching in the background for the next few minutes. A sound will be played if you device connects to it.

Anyone else having this issue or have fixed this issue?

Do I have to glue an Air Tag to my case? :/

It wasnt working for me either but I fixed it by going into settings> privacy and security > location services then scroll down until you see the „find my“ app, click on it and select „When using“

I fixed the problem :)

I removed all "find my" icloud data from my iPhone and reset the air pods to the factory settings.

After that I did connect them again and instead of my iphone my iPad said there was an incomplete setup. I clicked on the message and the find my app froze and crashed. After that I started the app again and everything was working fine... It's buggy as ****!

I think it would not have worked if I hadn't got an iPad.

Maybe this helps some of you guys.

Happy trying!

THANKS A LOT!!!!! THAT WORKED LIKE CHARM AFTER MANY MONTHS!!

Hi Roots0145,

iOS 16 is required to use Find My with your AirPods. Here's some information from the Turn on the Find My network page we think will be helpful:

1. Wear your AirPods, and make sure they’re connected to your device.

2. Go to Settings , then tap the name of your AirPods near the top of the screen.

3. Scroll down, then turn on Find My Network.

We hope this resolves things for you.

Take care.

I went through all the above steps . Reset everything but the case is no where to be seen. Only the buds are in Findmy.

dispointed that an Apple product has so many people having the same problem and not addressing it.

I tried the best reply and at first it worked, but after a while the problem with the case not being found or able to play a sound on it returned. I noticed that the name of the AirPods Pro 2 changed after a while. Jelmer’s AirPods Pro became AirPods Pro again and the problem returned. So I tried removing the AirPods from Find My directly. I performed a reset and paired the AirPods as if they where new, and now the problems seem to have been resolved. I’m not convinced it will last forever 😆 but it has been working better than ever.

I had a full on conversation regarding this issue with Apple Technical, Basically told them I’m not the only one having this issue as lots of forums out there with the exact same issue anyways did everything no fix. I was on the phone for +2 hours. They passed this onto their other technical engineers who can also take up to 7-14 days but not guaranteed a fix by then. Luckily for me I bought mine two days ago so got them replaced in the end because I didn’t want to wait 7-14 days. My replacement AirPod Pros work perfectly. I don’t understand why apple hasn’t fixed the issue sooner as we’re now in May 23 and the issue has now been going on since September 22 (8 months) The Apple Store already knew the issue straight away when I told him. Be interesting to see if anyone has had a resolution with Apple. The tech advisor did tell me if It was her I be talking the AirPod pros back to get them replaced.

Thank you very much for your post. I have the new pods with usb-c and the case wouldn’t connect. I’ve scrolled down trying every fix that didn’t work until I found yours. The only difference I used was a soft reset instead of turning the phone on/off and it worked perfectly. Thanks again you saved me at least a few hours on the phone and/or at trip to the 🍎 store.

I have the same issue with my partner `find my` not showing the case and showing just the AirPods.

It was connected for the first time with the iPhone 12 mini, and the same AirPods Pro 2 model and version of the AirPods case version working on my account. I tried to connect to my partner AirPods and it connected it to my iPhone pro 13 for my surprise `find my` automatically registered them as my device and showed the case.

this really gets me mad because this is the second AirPods Pro 2 I but her after she lost the first one, now I understand why she couldn't find them.

i have the same issue with the case no longer showing it worked the first time around and now just the AirPods themselves show up and I can no longer real the case. Also the new interface with the arrow doesn’t seem to be available to me. I’m using an iPhone 12 is it only available on the 13 and upwards?