AirPods Pro 2 case tracking not working.

I have tried everything I can to track the case. I’m on the Latest iOS 16.3.1 I have location and tracking on but it still won’t track the case. I’m in the same building they are in and it still doesn’t work.

Hi Chris, That method doesn’t work. It’s a known issue. I spoke to apple a few days ago I was on the phone for 2 hours going through their diagnostics and in the ind they quoted me 7-14 days for an engineer to get back to me. In the end I replaced my AirPods Pro as I’ve only had them for 2 days and surprise surprise they work fine. Guy in the store did say it’s a known issue. Been going on since September 22 and now we’re in May 22 no software to resolve the issue as of yet. Good look for those who hasn’t replaced them let me know how long it takes and what apple are advising you please.

Why a big company like Apple that prioritizes the quality and the customer experience doesn’t care about the problem? We already bought them…but support belongs to the company too.

Anyways after wasting hours in this topic “Why AirPods case don’t show in FindMy”, I reset them a few time, try different iPhones, Apple Account and everything stills the same! I do a lot of exercise with them they were a bit dirty, I cleaned precisely the AirPods case and each EarPod and started working. When I open the find my app I didn’t believed, but yeah just try clean your AirPods Case and Airpods and check.

i have the same issue with the case no longer showing it worked the first time around and now just the AirPods themselves show up and I can no longer real the case. Also the new interface with the arrow doesn’t seem to be available to me. I’m using an iPhone 12 is it only available on the 13 and upwards?

Had this problem for a while now tried everything. It’s getting pretty annoying even more now that I know there’s a lot of people with the same problem. Why the **** give the case a tracking feature when it doesn’t even fkn work.

I got the exact same message. I got mine replaced from the store I bought them from. Apparently it’s an issue on apple side and if you take them to an Apple Store to investigate they will replace them. I tried everything their help team advised tbh I wasted hours chatting to them not very helpful. My advice to get apple to replace them.

I did exactly that but unfortunately it didn’t work. Even took mine to the store waited 1 hour and that’s when they decided to replace the AirPods Pro v2 and since then no issues at all touch wood.

Well unfortunately there are no Apple Stores around or even anywhere close to my area so I guess I'll just have to live with a non functional device. Apple needs to find a way to fix this with some software update or something, it's frustrating!

Confusingly enough, this was the only method (trick?) that worked.

I have an iPad, iPhone and MacBooks; and couldn't recover "Find My" for my AirPods Pro 2nd generation from iOS/iPadOS alone.

Highly inconvenient. #champagneproblems

I’ve got a iPhone XS and what worked for me was first forgetting the AirPods in Bluetooth devices and then factory resetting them (holding down the pairing button on back of case until the light turns amber).

I went through all the above steps . Reset everything but the case is no where to be seen. Only the buds are in Findmy.

dispointed that an Apple product has so many people having the same problem and not addressing it.

My airpods SEEM perfectly fine, but I have a problem, currently I'm trying to find out if it's because of my Iphone x or the airpod pros 2nd gen. When I first connected to, the pop-up screen said i needed the latest version of IOS. So I click on the pop-up where it says "check for update" and once it loads, it says towards the bottom "This iphone is updated to its latest version of IOS". I've come to terms with the fact I'm living in 2018 still, with the iphone x. Maybe it's my old phone, but my aunt and brother have the latest titanium iphone, and their version is the latest at version 16.5 but mines is at its very own latest version of 16.6.7. It's very odd and annoying because I've lost the left side and Find My is absolutely useless. I've exchanged it for a new pair of airpods this afternoon and it still has problems with Find My. I'll be forced to buy the latest iPhone if I want the top quality sound I bought it for.

Hello, I just bought the new airpod pros 2nd generation. I also updated my iPhone 13 all the way to IOS 17.2, but when I go to find my, I do not see the new tracking added with the case, and only have the option to play audio of the individual airpods. (I have find my network on) The new capabilities are not on my phone.

Did you solve the problem?I have the same problem and I dont know what to do

Same, at Apple Store they even don't know that new AirPods Pro 2 has case tracking mode. At the end of the day, I could not find any way to fix it.