AirPods Pro 2 case tracking not working.

Don't know if this will help others but apple support helped me get mine going again.

This is what we did:

Went into settings > bluetooth > airpods pro and clicked the info button. Then "forget this device"

Went to setting > my name (at top) > Find my > Find my iphone > then turned off "find my iphone".

Waited one minute. Turned "find my iphone back on".

Grabbed the air pods case, opened it and held the button on the back for 10 or so seconds to enter pairing mode, and then followed to instructions on the screen to confirm pairing and then it worked.

Again, my problem might be different from others; but this seemed to work for me.

I had a full on conversation regarding this issue with Apple Technical, Basically told them I’m not the only one having this issue as lots of forums out there with the exact same issue anyways did everything no fix. I was on the phone for +2 hours. They passed this onto their other technical engineers who can also take up to 7-14 days but not guaranteed a fix by then. Luckily for me I bought mine two days ago so got them replaced in the end because I didn’t want to wait 7-14 days. My replacement AirPod Pros work perfectly. I don’t understand why apple hasn’t fixed the issue sooner as we’re now in May 23 and the issue has now been going on since September 22 (8 months) The Apple Store already knew the issue straight away when I told him. Be interesting to see if anyone has had a resolution with Apple. The tech advisor did tell me if It was her I be talking the AirPod pros back to get them replaced.

I got the exact same message. I got mine replaced from the store I bought them from. Apparently it’s an issue on apple side and if you take them to an Apple Store to investigate they will replace them. I tried everything their help team advised tbh I wasted hours chatting to them not very helpful. My advice to get apple to replace them.

It wasnt working for me either but I fixed it by going into settings> privacy and security > location services then scroll down until you see the „find my“ app, click on it and select „When using“

It wasnt working for me either but I fixed it by going into settings> privacy and security > location services then scroll down until you see the „find my“ app, click on it and select „When using“

I’ve got a iPhone XS and what worked for me was first forgetting the AirPods in Bluetooth devices and then factory resetting them (holding down the pairing button on back of case until the light turns amber).

Hi Roots0145,

iOS 16 is required to use Find My with your AirPods. Here's some information from the Turn on the Find My network page we think will be helpful:

1. Wear your AirPods, and make sure they’re connected to your device.

2. Go to Settings , then tap the name of your AirPods near the top of the screen.

3. Scroll down, then turn on Find My Network.

We hope this resolves things for you.

Take care.

Why a big company like Apple that prioritizes the quality and the customer experience doesn’t care about the problem? We already bought them…but support belongs to the company too.

Anyways after wasting hours in this topic “Why AirPods case don’t show in FindMy”, I reset them a few time, try different iPhones, Apple Account and everything stills the same! I do a lot of exercise with them they were a bit dirty, I cleaned precisely the AirPods case and each EarPod and started working. When I open the find my app I didn’t believed, but yeah just try clean your AirPods Case and Airpods and check.

1. Turn off Low Power Mode.
2. Reset > Privacy & Location Services > Find My app
3. Toggle from "While Using" to off, wait 2 seconds, toggle back on
4. Toggle from "Precise Locate" to off, wait 2 seconds, toggle back on
5. Wait 20 - 30 seconds, then Open FindMy.app

My case had fallen out of my jacket pocket, and I was unable to find it, thinking it was in the car, however after some time, I had physically located the case sitting on the floor near my jacket. WITHOUT touching the AirPods Pro Case (Lightning version), I found this forum post, and read about resetting the Privacy and Location services.

The ear buds were at 18%, last time they were in the case was 4 or so hours ago. Once FindMy "polled the network" at which point, Find My did a new review of the surrounding items, and the Case showed up, even though the buds (both L and R) were sitting on my desk.

Another guess is that in Low Power mode, which both my iPhone and iPad were in, was delaying the FindMy updates from happening. The RESET of the Permissions for Privacy came from another post that I read.

The reset instructions above required NO restart from my iPhone.

Good luck.

I tried the best reply and at first it worked, but after a while the problem with the case not being found or able to play a sound on it returned. I noticed that the name of the AirPods Pro 2 changed after a while. Jelmer’s AirPods Pro became AirPods Pro again and the problem returned. So I tried removing the AirPods from Find My directly. I performed a reset and paired the AirPods as if they where new, and now the problems seem to have been resolved. I’m not convinced it will last forever 😆 but it has been working better than ever.

Hi Chris, That method doesn’t work. It’s a known issue. I spoke to apple a few days ago I was on the phone for 2 hours going through their diagnostics and in the ind they quoted me 7-14 days for an engineer to get back to me. In the end I replaced my AirPods Pro as I’ve only had them for 2 days and surprise surprise they work fine. Guy in the store did say it’s a known issue. Been going on since September 22 and now we’re in May 22 no software to resolve the issue as of yet. Good look for those who hasn’t replaced them let me know how long it takes and what apple are advising you please.

unpairing the airpods and turning off and on Find My and then pairing the airpods worked for me, at least for the moment. I hope it will stay this way.

I fixed the problem :)

I removed all "find my" icloud data from my iPhone and reset the air pods to the factory settings.

After that I did connect them again and instead of my iphone my iPad said there was an incomplete setup. I clicked on the message and the find my app froze and crashed. After that I started the app again and everything was working fine... It's buggy as ****!

I think it would not have worked if I hadn't got an iPad.

Maybe this helps some of you guys.

Happy trying!

For me, opening "Find my" on my MacBook Air helped. The incomplete setup is now complete and everything is working.

I have 16.1 installed. My phone said it couldn't connect to my airpods for a week. I tried from my iMac too. Same thing, but iMac told me a day earlier and 20 miles difference in location for 'last location'

I tried playing a sound, locating, etc. Nothing worked. Neither my iMac or my iPhone could connect to the airpods. I finally found them in the bottom of my purse. I thought they must be dead, but they weren't, the airPods were at 100% and the case at 93% charge. Once I opened the case, my iPhone could connect and play a sound etc.

This is completely worthless. How can I open the **** case if I don't know where they are?

There must be some fix for this? I've tried the privacy setting 'while using' suggestion. My airpods will not connect to my iPhone unless the case is open. I have my iPhone sitting next to my closed airPods case that are plugged into my iMac right now they are all within 6" of each other and I'm attempting to play a sound and am getting the following notification:

Attempting to Connect...

Find My will keep searching in the background for the next few minutes. A sound will be played if you device connects to it.

Anyone else having this issue or have fixed this issue?

Do I have to glue an Air Tag to my case? :/