Removal of locked iCloud account from iPhone 8

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Level 1

4 points

Removal of locked iCloud account from iPhone 8

My grandmother died recently and my family gave me her iphone 8 Plus it’s using iOS 12.4.1. I can’t update or use several apps because I haven’t updated to whatever the app in question is requiring. I have the password to her iCloud account but it’s locked and the only two options for me to unlock it is 1) send a link to the email. Which the email address it’s being sent to is the locked iCloud account in question. Or 2) answer 2 security questions and her birthdate. Know her birthday and 1 of the security questions but the answer to the other one went with her to the grave. Does anyone know how I could atleast get the account off of the phone so that I can do a factory reset

iPhone 8 Plus

Posted on Oct 24, 2022 3:52 AM

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Answer 1

muguy

Level 10

82,099 points

Oct 25, 2022 3:50 AM in response to BigJussie

Request access with a court order or other legal documentation

In the U.S. and other locales, you can request access to a deceased person’s Apple ID and data with a court order that names you as the rightful inheritor of your loved one’s personal information. In some jurisdictions, such as France, Germany, Japan, Australia, and New Zealand, alternative documentation and process instead of a court order are accepted.

Where applicable, the court order needs to specify:

The name and Apple ID of the deceased person.
The name of the next of kin who is requesting access to the decedent’s account.
That the decedent was the user of all accounts associated with the Apple ID.
That the requestor is the decedent’s legal personal representative, agent, or heir, whose authorization constitutes "lawful consent.”
That Apple is ordered by the court to assist in the provision of access to the decedent’s information from the deceased person's accounts. The court order should be addressed to the relevant Apple entity.

If you have a court order with this information, or if you need additional help, please contact Apple Support.

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