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lilgousse Author

Level 1

19 points

Usb C hub not working on MacOS Ventura

Hi guys,

I’ve updated my M1 Macbook Pro to MacOS Ventura 13.0. Ever since, the usb c hub of my Dough Spectrum ES07D03 stopped working (and it still is working on Windows).

I’ve allowed accessories to connect (setting is set at “Always” in System Preferences > Privacy & Security), and the OS asked me if i wanted to allow some USB peripherals to connect to the macbook.

After tweaking a bit here and there yesterday, it finally worked as it should. But this morning, it didn’t. Let me explain my setup quickly:

My Macbook pro is closed on my desktop, with an HDMI cable plugged in to it, going to my 2nd screen.

It has a thunderbolt 3 cable going into the Spectrum, and on the hub I have: a logitech dongle for a wireless headset, an usb-c webcam plugged in in the usb-c port, and usb hub from anker in the last usb A port, which powers mouse, keyboard, and external mic.

I used to just type randomly on my keyboard to wake the whole thing up. This morning, nothing happened. I opened my macbook and told me the following thing:

So i’ve tried unplugging everything and tada: when unplugging / plugging my mic back, everything went up and working.

But everytime my macbook goes into sleep mode, it does the same thing. I have to open the lid, then unplug / wait / plug my usb devices again to make it work correctly.

I'm thinking about downgrading to Monterey where everything was working perfectly, unless you guys know what i can do about it ?

MacBook Pro 14″, macOS 13.0

Posted on Oct 26, 2022 2:23 AM

Top-ranking reply

shyism

Level 1

14 points

Posted on Nov 8, 2022 1:47 PM

Sharing my own solution that I discovered today. Short Version: Check your Allow accessories to connect option. You can find this in System Settings > Privacy & Security > Scroll down and you'll find it above FireVault. I changed this value to Automatically When Unlocked and it solved everything.

Long Version: I have a USB C display out to a monitor that has USB A ports. Display works without issues after updating to Ventura, but the USB A ports stopped reading devices. In addition to this, I noticed my external HDD wasn't direct connecting via USB C either. After several unplug/replug attempts, I noticed a prompt would pop up but disappear in less than a second. Had to record my screen and playback frame by frame to read it. It was asking me to allow the accessory to connect. I changed the value in the settings described above and solved all USB C issues including the HDD and hub! The strange thing is that the Allow prompt never showed up when I tried using the USB hub. My guess is that this prompt is not showing up for most devices and leaving Ventura users in the dark.

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138 replies

mtsz90

Level 1

8 points

May 30, 2023 2:50 AM in response to lilgousse

MacBook PRO 14 M1 MAX

Ventura 13.4 (updated 30th of May 2023)

I have the same problem with Satechi Multi Adapter. It doesn't work when the device doesn't have its own power supply.

So pen drives, USB-A -> USB-C cable (data trasfer), bluetooth adapters external drives don't work.

But when I plug in a HDD drive with external power supply it works or the HDMI slot works pretty nice.

The hub has SSD M2 enclousure - it detects the disk but when I want to upload some data on it, the disc stops the transfer and is removed automatically.

I tried usign didfferent USB-C port, I did the SMC reset and it doesn't help.

Are there any other options?

Jun 9, 2023 2:46 PM in response to lilgousse

I have a similar problem with an Anker 565. Worked fine under Monterrey and I believe under 13.1. But starting with 13.2, the usb ports stopped being powered: no more mouse, camera, headphone.

Apple support asked me to contact Anker support. I have now been in e-mail conversation with Anker for 2 weeks. They provided a firmware update but no instructions on how to install it. Firmware update to be done using a windows PC, which I have. Now, after 2 weeks, I still do no have working instructions. Their tool expects a .eeprom or .bin file and they provided a .fullrom file. They asked me to provide a video of where I get stuck, which I did. They also communicated to me that any Apple OS update may make the usb-c hub non-functional.

I have an M1 Pro MacBook Pro 16'.

Is there a usb-c hub or thunderbolt dock that does not suffer from such problems? Does a solution from Anker even exist? Or is there a solution from Apple?

Aug 4, 2023 6:21 AM in response to piet8stevens

Follow on from my prior post - update: after a few more weeks of frustration, Anker provided a new hub. In the meantime, I had already given up on them and bought a Kensington 5700T thunderbolt. That worked well until today - no more power via USB A. I am afraid I will have to go through another long discussion with Apple support.

Edit: after Macbook restart, power was restored to the USB A (mouse) and (android) phone.

Aug 4, 2023 7:02 AM in response to lilgousse

Interestingly I was asked if I want to allow USB to get connected after setting "always ask" What it does: It only asks for the hub to be allowed. When plugging in SSD or anything else there is no more dialog asking to allow. So for me it´s a big bug in system. System should also ask for peripherals plugged into the hub but it doesn´t. So that´s the point where developers have to bugfix in my opinion.

Old Toad

Level 10

210,597 points

Nov 3, 2022 1:07 PM in response to lilgousse

We're just trying to narrow down the options of what could be causing the problem. Is your hub self powered?

Are the EHDs recognized if you connect them directly to the MBP?

lilgousse Author

Level 1

19 points

Oct 31, 2022 2:49 AM in response to jeffreythefrog

Here's my EtreCheck report. I do not see anything weird that could explain my issue.. do you ?

EtreCheck report

Oct 26, 2022 2:36 AM in response to lilgousse

can you try to boot in safe mode and check what happens?

Maybe there's a major issue with usb-c in ventura

lilgousse Author

Level 1

19 points

Oct 26, 2022 5:05 AM in response to asdfasdfasdf24

booting in safe mode seems to make everything work perfectly... this is very confusing. I do not see what's causing this issue when my macbook is not in safe mode.