Usb C hub not working on MacOS Ventura

Hi guys,

I’ve updated my M1 Macbook Pro to MacOS Ventura 13.0. Ever since, the usb c hub of my Dough Spectrum ES07D03 stopped working (and it still is working on Windows).


I’ve allowed accessories to connect (setting is set at “Always” in System Preferences > Privacy & Security), and the OS asked me if i wanted to allow some USB peripherals to connect to the macbook.


After tweaking a bit here and there yesterday, it finally worked as it should. But this morning, it didn’t. Let me explain my setup quickly:


My Macbook pro is closed on my desktop, with an HDMI cable plugged in to it, going to my 2nd screen.

It has a thunderbolt 3 cable going into the Spectrum, and on the hub I have: a logitech dongle for a wireless headset, an usb-c webcam plugged in in the usb-c port, and usb hub from anker in the last usb A port, which powers mouse, keyboard, and external mic.


I used to just type randomly on my keyboard to wake the whole thing up. This morning, nothing happened. I opened my macbook and told me the following thing:



So i’ve tried unplugging everything and tada: when unplugging / plugging my mic back, everything went up and working.


But everytime my macbook goes into sleep mode, it does the same thing. I have to open the lid, then unplug / wait / plug my usb devices again to make it work correctly.


I'm thinking about downgrading to Monterey where everything was working perfectly, unless you guys know what i can do about it ?


MacBook Pro 14″, macOS 13.0

Posted on Oct 26, 2022 2:23 AM

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Posted on Nov 8, 2022 1:47 PM

Sharing my own solution that I discovered today. Short Version: Check your Allow accessories to connect option. You can find this in System Settings > Privacy & Security > Scroll down and you'll find it above FireVault. I changed this value to Automatically When Unlocked and it solved everything.


Long Version: I have a USB C display out to a monitor that has USB A ports. Display works without issues after updating to Ventura, but the USB A ports stopped reading devices. In addition to this, I noticed my external HDD wasn't direct connecting via USB C either. After several unplug/replug attempts, I noticed a prompt would pop up but disappear in less than a second. Had to record my screen and playback frame by frame to read it. It was asking me to allow the accessory to connect. I changed the value in the settings described above and solved all USB C issues including the HDD and hub! The strange thing is that the Allow prompt never showed up when I tried using the USB hub. My guess is that this prompt is not showing up for most devices and leaving Ventura users in the dark.

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138 replies

Dec 23, 2022 7:08 PM in response to cineman18

Macs without a built in display don’t show that option – I think that is the option that’s on by default. I have a M1 Mac Mini that doesn’t show this option; my M2 MacBook Air does have this option.


The connectivity issues to devices through USB hubs does not away when setting this setting on my M2. Both my M2 and M1 Macs experience this issue constantly.

Dec 24, 2022 12:35 PM in response to lilgousse

This started happening on Ventura (13.0) for me with a Lacie 2big Thunderbolt 3 Dock in JBOD mode. The 2big is connected via a high quality Thunderbolt 3 cable and (at the moment) has 2 disks, and daisy chains a TimeMachine and a DisplayPort monitor. I updated to macOS 13.1 and it was not improved. I use a 2020 27-inch iMac. I've never had any issues with this setup until recently. Strangely, the issue for me seems to have begun after I returned from a couple weeks of travel. When I left, I shut down the iMac, and powered off all my external gear, and unplugged the Lacie 2big. When I returned, I powered up all the accessories, and started the iMac. Now, whenever the machine goes to sleep, I'll return to messages about "Disk not ejected properly" for both the drives in the 2big. I've also noticed that light on the front of the 2big seems to blink on/off when the iMac is asleep, which it didn't do before. I'm assuming the amount of those blinks I see corresponds roughly with how many (lots) of the "Disk not ejected properly" notifications I get. Also worth noting, I use a couple Universal Audio Apollo Thunderbolt audio interfaces. Since returning, they also have a greater incidence of misbehaving when the iMac wakes from sleep. They almost always seem to require being physically disconnected from the iMac, and sometimes each need to be power cycled before they are able to interact with the controller app in macOS again. Until that happens the app is frozen and the interfaces are unresponsive.

Dec 28, 2022 11:59 PM in response to cineman18

Entirely possible that it's also user error, but this may be the clunkiest, most Microsofty discussion format I've used. With apologies for confusing strings, I think I got a separate DM-email from you (Cineman18) asking for link to my comment. I was replying to comment by shyism on November 8th. I'd copy it here but copy/past doesn't seem to work. Hope that person's suggestion, which helped me, helps you too.

Jan 4, 2023 11:55 AM in response to lilgousse

Not sure how similar this is, but I'm pushing some limits -


I have a very handy Plugable USB-C 4K which is


POWERING:

  • 2021 MacBook Pro M1
  • Scarlett Focusrite 2i2

Several devices from USB-A and USB-C via many ports - two of which are loose Lightning cables I use for iPads, iPhones, etc. One is USB-A and one is USB-C (this is important)


CONNECTING:

  • Samsung Odyssey G9
  • Samsung T55 Monitor #1
  • Samsung T55 Monitor #2



This setup has worked great for the last year. As of Ventura, it is being very finicky with the displays and, while it says it's charging my iPad and iPhones via the lightning cables mentioned above, they are definitely not charging. USB-A and USB-C have the same issues.


I'll acknowledge that this setup is a little ridiculous :)


Just curious if anyone has tried extra monitors as I have, using the Plugable USB-C 4k. Honestly, with the help of Display Maid, this setup, for my dev work, is INCREDIBLE.

Jan 18, 2023 12:12 AM in response to D-D-L

D-D-L wrote:

Thanar
Unfortunately, that setting is not showing for my Intel based Mac Mini. However, it does show up for my M1 based MacBook Pro.

Do you know if there is away to set that using a terminal command?

This setting is only available on Mac Notebooks with  Apple silicon.

It does not apply to Intel Macs.

Allow accessories to connect to your Mac – Apple Support (UK)

Allow accessories to connect to your Mac laptop with Apple silicon – Apple Support (UK)



Feb 1, 2023 4:40 AM in response to cpjjpeters

Forget what i've said: issue is not fixed at all. Actually, nothing has changed. I thought the opposite because after the reboot due to the upgrade to 13.2 (22D49), everything connected as it should. But I can confirm now that :

  • waking up my MBP from sleep using external devices' input
  • auto recognizing devices when waking up from sleep

is not working.

Feb 13, 2023 5:32 AM in response to lilgousse

Sorry, but this seems not to be the case. I've just upgraded my Mac Book Pro 13' (2017) to Ventura 13.2 and still cannot connect to USB-C hub attached external disks. Either they are not visible at all, or when trying to connect for the first time after rebooting it shows up on the desktop very shortly and then an error message is displayed 'Disk not Ejected Properly', and then it's diconnected. Then there's no chance to reconnect by unplugging/ replugging the USB device. Great job Apple !

May 6, 2023 3:13 PM in response to lilgousse

I was online trying to decide on a non-Apple Monitor (price is my reason) to use with my MBP M1 14" 2021 and found two that look interesting. In reading the reviews I found several low ratings because the USB-C would not allow the monitor to work with the MBP. One person responded after talking with Apple Support and Dell for 2 hours. He reports  that "according to both manufacturers, Ventura, 13.2 operating system will not allow the Dell (and many others) to connect via USB C. According to both, there is some safety feature that Apple put in their latest software to protect it from using other manufacturers' USB-C monitors. In particular, Apple mentioned, Dell, LG, BenQ. "


I am wondering if anyone affiliated with Apple knows if there is any truth to this statement. People can say anything on the internet and I think that much of the time, people are being honest and trying to help. And there are certainly those who lie and enjoy stirring up trouble. I have no way to know about the validity of this person's statement and I am not endorsing it to this Community. It occurred to me to come here and ask more experienced and knowledgeable users what the truth is.


I really need a new monitor as I'm using my MBP screen at the moment and my eyes are begging me for a 27" monitor :-)


Thank you for any help and/or answers you have to the claim I shared or where else I can find out. I don't want to buy one, of course, that in the end won't work.


Only the best,

Michelle





May 8, 2023 1:18 PM in response to BellaMichelle

BellaMichelle wrote:

I am wondering if anyone affiliated with Apple knows if there is any truth to this statement. People can say anything on the internet and I think that much of the time, people are being honest and trying to help. And there are certainly those who lie and enjoy stirring up trouble. I have no way to know about the validity of this person's statement and I am not endorsing it to this Community. It occurred to me to come here and ask more experienced and knowledgeable users what the truth is.

There are lots of knowledgeable and experienced people here. However, they will not be Apple employees. This is a user-to-user support forum and Apple's participation is limited. If you want to get the answer directly from Apple, you'll need to contact them directly. You can start with the Support link at the bottom left of every page of these forums.


May 9, 2023 11:14 PM in response to BellaMichelle

Perform SMC reset Intel only.

https://support.apple.com/en-us/HT201295


On an Intel you can't find Preferences > Privacy & Security, "Allow accessories to connect".


You can search with Spotlight... "Acces".

But you can click on that and go there but it won't be visible.


I'm on Ventura 13.3.1, MacBook air, i5, 2020. I couldn't charge my Mac.

My mouse Logitech M705 via hub stuttering.

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Usb C hub not working on MacOS Ventura

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