Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi there, I have just updated my Macbook Air to Ventura. When I plug my Iphone in and want to sync my music app I receive the message "this iphone is open in another window" even though there is no other window open. I have switched my iphone off/on and restarted my mac. Still the same.
I hope someone has an answer how to fix this.
I have found my own simple fix, I tried the relaunching finder doesn't work. so here it is
On the iTunes screen where you get the message "iTunes is open in another window". look to your left panel and where you see iTunes Store, click once to launch, let it load takes 2-3 seconds. no go back to your phone with 1 click and welcome to sync and control
has worked every time for the last 9 days for me, can't believe this simple trick works.
I have found my own simple fix, I tried the relaunching finder doesn't work. so here it is
On the iTunes screen where you get the message "iTunes is open in another window". look to your left panel and where you see iTunes Store, click once to launch, let it load takes 2-3 seconds. no go back to your phone with 1 click and welcome to sync and control
has worked every time for the last 9 days for me, can't believe this simple trick works.
hopkins1008 provided the solution, and it works. The devil take me if I can figure out how he figured out how to do this, or why Apple hasn't fixed this bug yet, but here is his solution again:
Nov 26, 2022 3:32 AM in response to BonaHewson
One simple solution I found was to use the Apple TV App on my computer.
My system then refreshed (automatically) and I am now able to select the 'Sync Setting' button.
Hi BonaHewson,
Welcome to the Apple Community.
Re: "this iphone is open in another window"
That message does seem puzzling.
Apple support's article:
Sync music between your Mac and iPhone or iPad – Apple Support
says:
"If you subscribe to Apple Music, your music is transferred automatically to all your devices and no syncing is required."
If you don't subscribe ... maybe the article has some tips that will help.
All the best :-)
Ventura has scrambled some of the code that impacts iPhone connectivity to iTunes. iPhone earlier than iPhone 14 may not be able to connect to iTunes. This has been confirmed by examination by an Apple tech. Furthermore, the
"This iPhone is open in another window" is a very real problem, which inexplicably prevents many iPhones, 13 and 14, from connecting to iTunes. All of these problems are subsequent to the release of Ventura. 13.0.1 was released today (11/10/2022), but it has not resolved either of these issues.
The problem is with Apple, and they need to fix it pronto.
Yes, the iPhone 14appears in Finder window panels and in iTunes. The iPhone 13 appears in neither. The Apple technician confirmed that all software was up to date, and he could not pull up the iPhone 13 either on my machine or his.
The "This iPhone is open in another window" problem is endemic to both iPhones, with no known way of resolving it.
As I have said, this is entirely Apple's problem, and they need to fix it pronto
Seems the more feedback Apple receives on an issue, the more likely we are to see it addressed in an update.
(Am guessing they sometimes need more info. too ...Eg: with user-experience on the different iPhone models.)
There'e a web-form online to send feedback to those who can make changes.
One simple solution I found was to use the Apple TV App on my computer.
My system then refreshed (automatically) and I am now able to select the 'Sync Setting' button.
:-)
The other problem for me is that I used to backup and update my iPhone via the Music app on my iMac. But....now I can't do either and I am reticent to use all my iPhone data allowance to update my iPhone software. Not sure what to do next......maybe I just won't back up or update my iPhone???
I am not exactly sure what I did but I can now update and back up my iPone via the Music app on my iMac. I think it was from making sure both my devices are signed into iTunes.....sorry for being so vague.
My Mac studio is updated to 13.0.1 & iPhone 13 is updated to 16.1.1 and I still get that message, “This iPhone is open in another window." I have scrolled through this community board and find no answers only one side of the post
So guide me guys.
Wondering if you tried what worked for ogooz, in his reply above:
"On Ventura, the Sync interface that I used to access via iTunes in the previous OSs is now available by selecting the iPhone in the left pane of any Finder window".
For some reason, since the installation of Ventura, both MacOS 13, and 13.01, both my iPhone Pro 13 and my iPhone Pro 14 are returning the message "This iPhone is open in another window" when attempting to connect to iTunes through the Music app. In order to sync, it is necessary to do so via any Finder window, instead of the Music app. Not a big deal, but a minor annoyance as you have to go back and forth if you wish to work with the iTunes database as well as the iPhone's synced library. Presumably a future update to Ventura will correct this oddity.
A more disturbing issue is that while the 16" MacBook Pro M1 Pro will connect to the iPhone Pro 14, but NOT the iPhone Pro 13. The 13" MacBook Pro M1 will, however, connect to the iPhone Pro 13.
When brought in for examination, Apple's tech folks have confirmed all of this, but they have no explanation. One tech advisor mentioned that he understood that Apple may be planning to employ the M1 Pro chip in the iPhone 15 next year, and may have already modified the architecture of the iPhone 14 in such a way that it can communicate with the 16" MBP which has the newer M1 Pro chip rather than the 13" MBP M1 chip. If true, this might possibly explain the connection failure when attempting to connect the iPhone 13 (older M1 chip) to the 16" MBP (newer M1 Pro chip).
The issue I have is that the "This Iphone is open in another window" message comes up when I select my iPhone XS Max in the sidebar of the Music app on M1 iMac Ventura. The iPhone also shows in the Finder sidebar, but the Finder interface does not allow selecting individual files on the iMac to copy to iPhone. Before Ventura, it was possible to drag copy from Finder to the iPhone in the Finder side bar.
The advice about having Apple Music is correct. I uploaded several new CDs from my own collection over the last few days, and they now appear to be on my phone. I guess the downside is being able to update your phone from the Music app. I am not sure of other downsides. It appears to have happened after the Ventura 13.0.1 update.
Go to Macintosh HD and your iPhone is there. You can update and backup there as well as sync. Not sure what the sync is doing but the top menu shows General...Music...TV Shows...Photos...Files...Info
Since I used iCloud, only a few apps show up on the "Files" tab.
Seeing "This iPad is open in another window" on a new iPad Air (Gen 5). The "Sync" button hangs "Waiting for Sync to Start" and then gives up. I can Sync my iPhone 12 with my Mac-mini (2018 x86 running Ventura).
This iPhone is open in another window
