This iPhone is open in another window

With Ventura, the syncing and backing up functions have moved from iTunes/Music to the Finder. In a Finder window your phone will show up in the left hand sidebar as a device. Click on it and you'll see the familiar screens to sync and backup your phone.

It would be a lot nicer if Apple didn't keep changing how things are done, and if they are determined to do that, then explain the process in the error message rather than displaying a cryptic message that your iPhone is already open in another window.

hopkins1008 provided the solution, and it works. The devil take me if I can figure out how he figured out how to do this, or why Apple hasn't fixed this bug yet, but here is his solution again:

Nov 26, 2022 3:32 AM in response to BonaHewson

One simple solution I found was to use the Apple TV App on my computer.

• Select your Device (left-hand panel)
• Select Library (if not already selected)
• Select Watch Now
• Select Library

My system then refreshed (automatically) and I am now able to select the 'Sync Setting' button.

Hi. After opening iTunes on MacBook and plugging in my iPhone 13 I got the iPhone open in another window message. After reading several responses here, one user recommended using the Finder app on the MacBook. I did exactly that and found my iPhone and was able to synchronize. 😎👍. Same with iPad.

Apparently you have to go to Finder, not Music and do everything through there. Go to finder and find your device off to the left had side. click on it and you can see the usual Music window there.

I have found my own simple fix, I tried the relaunching finder doesn't work. so here it is

On the iTunes screen where you get the message "iTunes is open in another window". look to your left panel and where you see iTunes Store, click once to launch, let it load takes 2-3 seconds. no go back to your phone with 1 click and welcome to sync and control

has worked every time for the last 9 days for me, can't believe this simple trick works.

One simple solution I found was to use the Apple TV App on my computer.

• Select your Device (left-hand panel)
• Select Library (if not already selected)
• Select Watch Now
• Select Library

My system then refreshed (automatically) and I am now able to select the 'Sync Setting' button.

:-)

Had this issue. I've now fixed it.

Sign out of family sharing on your iPhone.

Plug your iPhone into your back up machine, open the music app, then go to account.

Resign into your account in the music app and the Open in another Window - goes and you can enter the old interface to back up and manage the iPhones there.

Took me two hours of picking around with settings until I figured this out.

Painful apple - very painful.

I do not subscribe to Apple Music. Apple Support had me go into Settings on both the iPod [Settings>Music] and the Music app on my iMac and uncheck Show Apple Music. That fixed the issue for me immediately.

FWIW, the 1st support person had to transfer me to an iPod specialist, who had to transfer me to a senior tech person to get this answer.

I had this problem but then realised that I was trying to update my iPhone 13 with a playlist which included a song that I had previously deleted on my MacBook Pro but was still showing in Apple Music. I then deleted the song on Apple Music and problem was solved.

I went into account settings on the Music app my Mac (Ventura 13.2), and chose to "reset all warnings for buying and downloading", then my iPhone (13 pro)was able to be seen in Apple Music on the Mac. Not sure if this will work for everyone, or it is was just luck for me, but my phone is now visible.

For some reason, since the installation of Ventura, both MacOS 13, and 13.01, both my iPhone Pro 13 and my iPhone Pro 14 are returning the message "This iPhone is open in another window" when attempting to connect to iTunes through the Music app. In order to sync, it is necessary to do so via any Finder window, instead of the Music app. Not a big deal, but a minor annoyance as you have to go back and forth if you wish to work with the iTunes database as well as the iPhone's synced library. Presumably a future update to Ventura will correct this oddity.

A more disturbing issue is that while the 16" MacBook Pro M1 Pro will connect to the iPhone Pro 14, but NOT the iPhone Pro 13. The 13" MacBook Pro M1 will, however, connect to the iPhone Pro 13.

When brought in for examination, Apple's tech folks have confirmed all of this, but they have no explanation. One tech advisor mentioned that he understood that Apple may be planning to employ the M1 Pro chip in the iPhone 15 next year, and may have already modified the architecture of the iPhone 14 in such a way that it can communicate with the 16" MBP which has the newer M1 Pro chip rather than the 13" MBP M1 chip. If true, this might possibly explain the connection failure when attempting to connect the iPhone 13 (older M1 chip) to the 16" MBP (newer M1 Pro chip).

I don't subscribe to Apple Music either. I followed the directions on my phone and MacBook Air and restarted both devices. Unfortunately, I still have the same problem. Thanks anyway.

Backing up through Finder solved the problem it would really be nice when Apple changes such a basic feature, that they could let us know.

I had to call Apple support to find this out. We are now back up phones to MacBooks through Finder. How to back up your iPhone, iPad, and iPod touch with your Mac - Apple Support

I didn't go through iTunes. I opened Finder, and my phone was listed under Locations. When I clicked that, a backup window appeared, and I could back it up as usual. Hope this works for you.

Ventura has scrambled some of the code that impacts iPhone connectivity to iTunes. iPhone earlier than iPhone 14 may not be able to connect to iTunes. This has been confirmed by examination by an Apple tech. Furthermore, the

"This iPhone is open in another window" is a very real problem, which inexplicably prevents many iPhones, 13 and 14, from connecting to iTunes. All of these problems are subsequent to the release of Ventura. 13.0.1 was released today (11/10/2022), but it has not resolved either of these issues.

The problem is with Apple, and they need to fix it pronto.