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Hi there, I have just updated my Macbook Air to Ventura. When I plug my Iphone in and want to sync my music app I receive the message "this iphone is open in another window" even though there is no other window open. I have switched my iphone off/on and restarted my mac. Still the same.
I hope someone has an answer how to fix this.
I have found my own simple fix, I tried the relaunching finder doesn't work. so here it is
On the iTunes screen where you get the message "iTunes is open in another window". look to your left panel and where you see iTunes Store, click once to launch, let it load takes 2-3 seconds. no go back to your phone with 1 click and welcome to sync and control
has worked every time for the last 9 days for me, can't believe this simple trick works.
Had this issue. I've now fixed it.
Sign out of family sharing on your iPhone.
Plug your iPhone into your back up machine, open the music app, then go to account.
Resign into your account in the music app and the Open in another Window - goes and you can enter the old interface to back up and manage the iPhones there.
Took me two hours of picking around with settings until I figured this out.
Painful apple - very painful.
I do not subscribe to Apple Music. Apple Support had me go into Settings on both the iPod [Settings>Music] and the Music app on my iMac and uncheck Show Apple Music. That fixed the issue for me immediately.
FWIW, the 1st support person had to transfer me to an iPod specialist, who had to transfer me to a senior tech person to get this answer.
I don't subscribe to Apple Music either. I followed the directions on my phone and MacBook Air and restarted both devices. Unfortunately, I still have the same problem. Thanks anyway.
Backing up through Finder solved the problem it would really be nice when Apple changes such a basic feature, that they could let us know.
I had this problem but then realised that I was trying to update my iPhone 13 with a playlist which included a song that I had previously deleted on my MacBook Pro but was still showing in Apple Music. I then deleted the song on Apple Music and problem was solved.
Hi. After opening iTunes on MacBook and plugging in my iPhone 13 I got the iPhone open in another window message. After reading several responses here, one user recommended using the Finder app on the MacBook. I did exactly that and found my iPhone and was able to synchronize. 😎👍. Same with iPad.
Hey gang, hope this is an appropriate thread for my problem.
I'm seeing the same message as you all, but here's where it gets weird: wired synced to my MBP, using the TV app, Try to sync "home movies" (dl'ed MP4s) to my iPhone 14 ProMax. The sync circle completes, but then can't find my movies in TV on the iPhone. Surprise! They end up in Music, of all places. Don't know what's going on; I fashion myself pretty Apple device savvy. I don't do much that'd warrant things to go butt-up. Haven't gotten on the horn with Support yet or taken my Mac in to an Apple Store. Just want things to go back to working like before. All this because of Ventura.......
Hi, I had the same problem with my iPhone 13 Pro Max, but I think I fixed it. I realized that I had removed the iTunes app off of my phone. After I reinstalled it and did a soft reset on the phone and restarted iTunes on my "up to date Macbook pro", everything worked perfectly. Hoping that this has fixed the issue for good.
2-21-23: So far, all suggestions in this forum haven't been helpful for me. Thanks to all contributors, but looks like I'll have to talk to a "genius". This is SOOOO frustrating!!!!! And I bet it's some simple adjustment that apple conveniently forgot to tell us.
Hey Apple Sheep! A followup to my original issue: syncing home movies (MP4s) to my iPhone from my MBP. When trying to upload movies, the finished files end up in Music instead of TV. I called up Apple support and after the initial tech couldn't understand the problem, I was escalated to a senior tech. We started a Screen Share session. As I was tinkering, waiting for the tech to really start troubleshooting, I synced my iPhone during the call. Mid-way, we got disconnected. It occurred to me to try the OFFICIAL method and import my files as opposed to Drag-and-drop. Once imported, I dragged a trial file to the iPhone. Surprise! Problem solved. Don't know what they did in Ventura, but they royally @#$% up. Still don't know why they screw with simple/core functions...and don't even notated this in the release. Sigh. The drag/drop function works with music, NO PROBLEM. They just had to screw with TV, regarding "home-brew" MP4s. As for the "...in another window" issue, the tech DID say close open apps. Hope this helps anyone in this predicament.
I went into account settings on the Music app my Mac (Ventura 13.2), and chose to "reset all warnings for buying and downloading", then my iPhone (13 pro)was able to be seen in Apple Music on the Mac. Not sure if this will work for everyone, or it is was just luck for me, but my phone is now visible.
This may also have to do with the processor in your MAC.. I am in the basic MACBOOK AIR.. and it may be the worse laptop Apple has ever produced....... with data errors.. misfiled transfers and things like : display, screen saver and a variety of wall paper issues........ Support seems unable to stop them and they tend to look for other provider problems rather than be much more internally focused... SO, the issue with synching to IPHONE is also a misery, as the appearance of iPhone in the left panel, simply doesn't exist for iPhone 13 and 14 with my basic machine... Another reason that if I could afford it, this one would be dropped from a 30 story building!!!!!
Part 2 additional info... just read about a community member find the phone under location.. not in my combination of basic MacBook Air and iPhone 13... Some one earlier was posting about syncing movies that wound up in music???? yep.. while we didn't sync movies, when we can sync using the iPhone recognition in Apple Music app, I have to go through all 27 playlists and eyeball 3000 songs because hunderds wind up in the wrong library or play list... and subsequently the "SEARCH" doesn't function very well either... yet another story
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With Ventura, the syncing and backing up functions have moved from iTunes/Music to the Finder. In a Finder window your phone will show up in the left hand sidebar as a device. Click on it and you'll see the familiar screens to sync and backup your phone.
It would be a lot nicer if Apple didn't keep changing how things are done, and if they are determined to do that, then explain the process in the error message rather than displaying a cryptic message that your iPhone is already open in another window.
On Ventura, the Sync interface that I used to access via iTunes in the previous OSs is now available by selecting the iPhone in the left pane of any Finder window.
Ogooz
thank you for your reply, and it works perfectly !
happy holidays!
I had to call Apple support to find this out. We are now back up phones to MacBooks through Finder. How to back up your iPhone, iPad, and iPod touch with your Mac - Apple Support
This iPhone is open in another window
