iPhone 14 - screen went black

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iPhone 14 - screen went black

I get the new iPhone 14 one month ago.

During this week, something wrong happened. My screen went black all of a sudden. It was full of charge (it wasn’t on charger), good temperature, with no clashes and I was hearing the ringtones of the incoming calls .. but I couldn’t answer as the screen didn’t respond (the screen was totally black)

I left the mobile for one day (no charge in the battery).

The next day, I put it on charger and it worked again and everything went normal and I could even find the missed calls.

I don’t have any explanation of what happened.

Do I need to go to Apple stores or retailers to check something ?

I also have a warranty, should I use it and get a new one?

Thank you for your support.

iPhone 14 Pro, iOS 16

Posted on Oct 28, 2022 12:30 AM

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Answer 1

Oct 30, 2022 12:58 PM in response to mennak

Hello mennak,

Just to confirm, it seems like the issue happened once, and hasn't happened again, is that correct? We just want to make sure we're clear on the situation, so we can assist.

If the issue is still happening, or happens again, we would recommend going through the suggestions outlined in this link, which can help correct that issue: If your iPhone won't turn on or is frozen

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button until you see the Apple logo.

4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.

5. If your phone still doesn't turn on, contact Apple Support.

Take care!

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iPhone 14 - screen went black

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