exchange account already exists

I have an exchange account that is set up for our small business group. I deleted the email account then tried to reinstall it. It says "an identical exchange account already exists". My partner added MY email account on his phone in 30 seconds but my iphone gives me this message and will not let me go past entering my email address. What is going on?

Posted on Nov 4, 2022 3:14 PM

Similar questions

Exchange2019 acct not adding to iPhone 15ProMax I have a 15ProMax and my email hosting company just switched me from Exchange 2013 to Exchange 2019. They told me to delete exchange from my phone and then re-add my acct. when I get to the screen where you select “Microsoft Exchange” I can enter my email address but the next choice is “enter manually” or “sign in” and whichever I choose it pops back one screen to where you choose what type of account. how can I clear this out or reset so that I can enter my email and then password to set up my Exchange acct again??
624 2
iPhone will not add Exchange account in Mail Setup I was on with Apple support for quite awhile last night. The issue is specific to one device iPhone 13 running iOS 16.1.2. My exchange mail account was continually asking for password. I called the host company first and they had me delete account to re-add. When I tried to re-add it would get to the part where their should be a signs into Windows365(pop-up) but would just go back to the previous setup. When we tried setting up the same address on 2 separate iPhone is when through as it's supposed to. The apple support had me completely wipe the phone and we tried it again before restoring the phone from a back-up and it still would not add the exchange account. After much patience on both our parts we finally gave up after a collective 3 hours session with no Fix. Help! I hate the outlook app and want my Apple mail back, it's critical to my business operational procedures. Thank you,
6373 1
This email address is not available - iCloud Custom Email Domain Hi community people, I setup my Custom Email Domain, and when creating email addresses under my Apple ID I inadvertently created an email address for another family member. Initially I had not realised that others I invited to my domain needed to create emails under their own Apple ID on their devices. I immediately deleted the email address under my own Apple ID and several days later tried to setup the email address on my family member's device, however I get a dialogue that says "This email address is not available. Please try again with a different address". I have verified that the email address is definitely not in use and emails sent to the address result in a delivery failure. Has anyone experienced this, and if so is there a solution to the issue?
7553 13

1 reply

Kurtosis12

Level 9

76,540 points

Nov 4, 2022 6:43 PM in response to mpmassey

Try a forced restart, then try to add the account again.

• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

Force restart iPhone - Apple Support (IN)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

exchange account already exists

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up